Shout out to Red sea

[klavmaister]

Shout out to Red Sea! I received an alert on Ato+ that the temperature sensor was defective. The app provided a link with "order a new one here," so I filled in my name and address. I got a thank you for reporting, and they informed me that they would send a new sensor probe within 10 days. I thought it was super cool that they resolved the issue so efficiently.

 

[Northern Flicker]

Like covered by warranty?

Oddly, I had just read this post earlier this week: https://www.reef2reef.com/threads/red-sea-ato-water-level-sensor-failure.1059288/

 

[dschuffert]

That's great to hear, thanks for sharing!

 

[exnisstech]

Be sure and let us know that it arrived

 

[klavmaister]

Like covered by warranty?

Oddly, I had just read this post earlier this week: https://www.reef2reef.com/threads/red-sea-ato-water-level-sensor-failure.1059288/

Jepp

 

[sharkbait-uhaha]

now if only they would do this with all their tanks that are out of warranty and still blowing seems . .