Tunze Osmolator 3

[Brink1]

Hello,

I just purchased a Tunze Osmolator 3 last week, the green light stays on and the water level keeps dropping. The pump will not kick on to fill. Any suggestions? I already cleaned with Vinegar.

Thank you

 

[rvitko]

Can I get a photo of the controller/sensor? The clearer the better, there is a specific detail I am looking for with sensor/board line up. Is it possibly being used in an area with a growlight spectrum light?

 

[Brink1]

Hello, thank you for responding so quickly. It is back in the return pump chamber of my ATO. Here are some photos. Thank you again for your help.

 

[Brink1]

Can I get a photo of the controller/sensor? The clearer the better, there is a specific detail I am looking for with sensor/board line up. Is it possibly being used in an area with a growlight spectrum light?

Attached are some photos above. Thank you.

 

[gill7784]

Mine is doing the exact same thing. 1 week old and the light stays green despite a low level in my sump.

 

[rvitko]

In both cases, I need a photo just sitting on a table powered off, I am looking to see the circuit board alignment with the lens as well as any lens defects/blemishes. I will also need serial number and receipt to get them exchanged, can you please PM me this info and include your address. I assume that you have lifted them completely out of water as a test? It is difficult to perceive the water line with the light on for me looking at these photos. To be clear the pump should turn off and on a little below the middle point of the cone in the middle.

 

[gill7784]

Here's a pic out of the water and powered off.

Where is the serial number located on these? Nevermind, found it!

 

[MeanGreenStompa]

Mine, after replacing the previous model, is also doing precisely the same thing. I checked after realizing I'd not needed to top off the RO water in the reservoir in a week, the water had dropped by several gallons and the salinity jumped up several points. Highly irritated by this and seeking a more reliable ATO now.

 

[rvitko]

If you prefer to buy something else, I cannot stop you, but if you want to resolve the issue with this one it has a 5 year warranty, I need a lot more info though to work on. The grass may look greener somewhere else but it is definitely Chinese astroturf.

 

[MeanGreenStompa]

If you prefer to buy something else, I cannot stop you, but if you want to resolve the issue with this one it has a 5 year warranty, I need a lot more info though to work on. The grass may look greener somewhere else but it is definitely Chinese astroturf.

I would much rather keep with Tunze as it's been my go-to brand for years. What do you need from me? A photo of the circuit as above? I have pm'd you with photos and the receipt from BRS.