Bad Marine Nitrate HR Reagent (HI782-0)

[reefiniteasy]

I submitted a completed form on the Hanna website but have yet to receive a response.

Nitrate HR Reagent lot #H034 with an expiration date of 06/2027 is defective

Roughly 50% of the packets from the box, about every other packet opened, are clumpy and moist within the packet. It is impossible to get all of the reagent in the vial as it is stuck to the sides of the foil packet. When used it creates an orange color, instead of the usual pink, and the results are well below that of a normal packet.

Today’s test
Normal packet - 17.5ppm
Defective packet - .7ppm

If someone from Hanna could provide assistance, that would be fantastic.

 

[chipmunkofdoom2]

I have the same issue, same lot number. If the packet is clumpy or orange tinted, I toss it and get a new one.

 

[bratfink]

Batch 062 isn’t as bad as that, but I had noticed it was a bit more clumpy than ideal.

 

[reefiniteasy]

I have the same issue, same lot number. If the packet is clumpy or orange tinted, I toss it and get a new one.

Sorry your dealing with that, just happy I’m not alone. @Hanna Instruments how do we remedy this? Might need to recall and replace reagents.

 

[bratfink]

whilst we are on the subject of Hanna not responding to emails.
I complained about them changing the Ammonia reagent set without sending out new instructions. Heard nothing, until I left a poor review.
@reefiniteasy perhaps try leaving a poor review. They seem to track that more than the emails.

 

[reefiniteasy]

whilst we are on the subject of Hanna not responding to emails.
I complained about them changing the Ammonia reagent set without sending out new instructions. Heard nothing, until I left a poor review.
@reefiniteasy perhaps try leaving a poor review. They seem to track that more than the emails.

Where did you leave your review?

 

[Hanna Instruments]

Hi All,

Please email [email protected] if you have Nitrate Lot 034 and we will replace it for you.
That [email protected] is our main line for aquarium related questions and issues.
Emails anywhere else may not get to us.

I do check on these forms a couple times a week too.


All the Best,

Hanna Instruments

 

[Hanna Instruments]

I submitted a completed form on the Hanna website but have yet to receive a response.

Nitrate HR Reagent lot #H034 with an expiration date of 06/2027 is defective

Roughly 50% of the packets from the box, about every other packet opened, are clumpy and moist within the packet. It is impossible to get all of the reagent in the vial as it is stuck to the sides of the foil packet. When used it creates an orange color, instead of the usual pink, and the results are well below that of a normal packet.

Today’s test
Normal packet - 17.5ppm
Defective packet - .7ppm

If someone from Hanna could provide assistance, that would be fantastic.

Hi All,

Please email [email protected] if you have Nitrate Lot 034 and we will replace it for you.
That [email protected] is our main line for aquarium related questions and issues.
Emails anywhere else may not get to us.

I do check on these forms a couple times a week too.


All the Best,

Hanna Instruments

 

[reefiniteasy]

@Hanna Instruments i emailed the address you provided last Monday. I have not received a response. Can someone please help. Honestly, this is awful customer service.

 

[reefiniteasy]

So it’s been a week since I emailed the address provided above about the bad reagent. Still no response. This is not acceptable. How hard is it to check and respond to email? Especially knowing you will have several people inquiring about this issue.

 

[bratfink]

Where did you leave your review?

They made they mistake of emailing me a survey
I’m sure they’ll fix that for the future.

 

[codenfx]

So it’s been a week since I emailed the address provided above about the bad reagent. Still no response. This is not acceptable. How hard is it to check and respond to email? Especially knowing you will have several people inquiring about this issue.

Was this resolved? I’m having the same issue with lot H035 exp 07/27

 

[reefiniteasy]

Was this resolved? I’m having the same issue with lot H035 exp 07/27

Took several weeks and multiple emails but they replaced 3 boxes of reagent for me.

 

[codenfx]

Took several weeks and multiple emails but they replaced 3 boxes of reagent for me.

Thanks I’ll reach out to them.

 

[Hanna Instruments]

please reach out to [email protected] if you are experiencing any product issues

 

[nkyreef]

I had the same issue with lot H034 back in February. I emailed [email protected] and someone responded within 48 hours. I was sent replacement reagents within about 10 days.

 

[codenfx]

please reach out to [email protected] if you are experiencing any product issues

Thank you! I reached out to [email protected] and will reforward to the tech email