- Joined
- Feb 28, 2017
- Messages
- 43
- Reaction score
- 23
I know there has been some issues with these guys over the past few months regarding their level of communication. However, my order was placed 4 February 2018 and expected to receive no type of order confirmation. Sucked it up and kept moving. I have contacted them three times. Once by phone, second by their online support and third by phone.
The third time was today. Marking the start of week 6 of my order. I wanted to get an update on shipping, no answer. Called back about 10 min later (was on lunch so I figured I give it a second shot) no answer. Figured o well, try back later one.
No more than 30 min goes by and I receive and email from ArtFully Acrylic. 1) Apologizing they missed my call 2)Assumed I was calling about my order status and included that information and 3)Letting me know my lid would be shipped out in the next few days.
Just wanted to drop my two cents in and let people know these guys seem like they bust hump to get our "custom" lids out and seems they do their best with customer communication. For those having issues, give them a chance to get back with you or keep reaching out. Patience and understanding goes a long way.
Looking froward to receiving my lid in the next week or so and I will update on the quality of product when its received.
The third time was today. Marking the start of week 6 of my order. I wanted to get an update on shipping, no answer. Called back about 10 min later (was on lunch so I figured I give it a second shot) no answer. Figured o well, try back later one.
No more than 30 min goes by and I receive and email from ArtFully Acrylic. 1) Apologizing they missed my call 2)Assumed I was calling about my order status and included that information and 3)Letting me know my lid would be shipped out in the next few days.
Just wanted to drop my two cents in and let people know these guys seem like they bust hump to get our "custom" lids out and seems they do their best with customer communication. For those having issues, give them a chance to get back with you or keep reaching out. Patience and understanding goes a long way.
Looking froward to receiving my lid in the next week or so and I will update on the quality of product when its received.