@TCK Corals @TCK Corals Web ,
I have a 9 frag shipment expected to arrive today. However, it has been stuck in Indianapolis since 1am this morning. I'm in California, so there is little chance it gets here by the promised 12noon PST time (10am now). I called FedEx, who confirmed the shipment is indeed still in Indianapolis. I explained the nature of the package, being live coral and temperature dependencies. They said they will contact that hub, but could not provide an updated delivery date or time.
If, for some reason, the shipment doesn't arrive until tomorrow, will you extend your DOA guarantee to account for the delivery delay? I have a couple of pricey pieces in there that I do not want to lose. Thanks!
I have a 9 frag shipment expected to arrive today. However, it has been stuck in Indianapolis since 1am this morning. I'm in California, so there is little chance it gets here by the promised 12noon PST time (10am now). I called FedEx, who confirmed the shipment is indeed still in Indianapolis. I explained the nature of the package, being live coral and temperature dependencies. They said they will contact that hub, but could not provide an updated delivery date or time.
If, for some reason, the shipment doesn't arrive until tomorrow, will you extend your DOA guarantee to account for the delivery delay? I have a couple of pricey pieces in there that I do not want to lose. Thanks!