DIY overflow box. FIJI CUBE SENT WRONG PART

[patdman]

Hello all. I purchased a 57-gallon Fiji cube aquarium with external overflow. I was putting it together and noticed that the overflow they sent did not match the holes cut out in the aquarium. The holes cut in the aquarium are too close together. After exchanging several emails with fiji they agreed to send a custom overflow box. I did not receive replacement parts yet. It's been almost 2 weeks since I got the tank and no new updates from Fiji. I am at the point where I feel it would be better to build an overflow box or order a custom-made box. I was thinking of making a box out of glass is that possible? Not sure what to do about the inside skimmer section. If anybody has any ideas or can point me in the right direction would be appreciated thanks.

 

[patdman]

I will bump this thread. Fiji Cube 57 tank my experience has been terrible. I ordered a tank put it together and the holes cut into the back did not match the overflow box. They were cut too close together. The stand sucks and has a wobble. Exchanged several emails. Last from fiji said they would send me a custom overflow box. It's been several weeks still waiting. I complained, He said he would send the part. I am still waiting. Bought the tank on the black Friday sale on their website.

 

[JC Reef]

This company has been a source of frustration for me and other hobbyists. I have spent a lot of money and time on my tank build, but I have encountered so many problems with their product and especially their customer service. You can see the details of my tank build at the link below. I wish I had known better before buying from them. I hope our experiences can warn other potential customers about this company's lack of quality and care.

Build Thread - ** Tank Issues ** Fiji Cube 76 Gallon Shallow Internal Overflow BUILD

I decided to ride the first tank out. Since Fijicube was now saying it was just a cosmetic defect, hopefully my tank will last for a few years and I didn’t make a stupid decision by not replacing it. Last summer, I was not in the right mindset to go through another tank transfer, especially...

www.reef2reef.com

 

[Elfer1]

Sorry to hear about your negative experience. Hopefully they’ll make things right.

I almost pulled the trigger on a FijiCube but ended up looking elsewhere when I found some complaints about questionable build quality and the fact that their stuff is from China. With the increasing number of forums and social media audience, I don’t know how any company can afford to cheap out on their products. Eventually, their reputation will precede them.

 

[patdman]

Sorry to hear about your negative experience. Hopefully they’ll make things right.

I almost pulled the trigger on a FijiCube but ended up looking elsewhere when I found some complaints about questionable build quality and the fact that their stuff is from China. With the increasing number of forums and social media audience, I don’t know how any company can afford to cheap out on their products. Eventually, their reputation will precede them.

Here is a pic of overflow an idea how to fix it?

 

[Elfer1]

Did you measure the distance between the two holes, center to center? I wonder if the tank was drilled wrong or if the overflow box was? If it’s the box, then it should be a simple fix with an accurately drilled box. If it’s the tank I would assume the only fix would be a custom drilled overflow box… or a new tank.

 

[patdman]

Did you measure the distance between the two holes, center to center? I wonder if the tank was drilled wrong or if the overflow box was? If it’s the box, then it should be a simple fix with an accurately drilled box. If it’s the tank I would assume the only fix would be a custom drilled overflow box… or a new tank.

12.5 cm Fiji cube has left me hanging and I am getting upset but thanks for your reply. The overflow box they sent is 13 cm. I did contact a company Modular Marine who said he made a custom overflow box out of Texas cost 230 dollars. Fiji cube was a disaster. Fiji said they send me a correct overflow box 2 weeks ago heard nothing and they stopped replying to my emails.

 

[patdman]

last email from fiji cube. I responded please send me new overflow. I sent another email today no response I asked for an update.

Info Fiji Cube​	Fri, Dec 8, 5:00 AM (10 days ago)
to me

Please be noted that we are currently working on getting a new overflow box made for you. We are working on a resolution. Your message is very inconsistent from one day to the other and it is hard for us to respond. As we want to serve you better, please let us know what you want to do. option 1: do you want us to refund you the cost of the overflow box to you and you work on a resolution? Option 2: Or you want to wait for the corrected overflow box from us?

Please let us know. Thanks.

On Dec 13, 2023, at 9:49 PM, Patrick Drawski <[email protected]> wrote:

 

[patdman]

Order a tank from this vendor on black Friday, got the aquarium about 2 weeks ago. I contacted the seller let them know that I received the wrong parts. It's almost Xmas with no new update on when parts will arrive. I will repost on this thread if and when I receive the correct overflow box. I found there customer service number (612) 532-6129

 

[patdman]

I submitted all documents and files to the Better Business Bureau of Minnesota. They have accepted my complaint, and they are trying to make contact with FIJI CUBE. The screenshot attached is the real email from B.B.B. Still waiting for the tracking number from Fiji and finally got a response. I will keep this post updated.

 

[patdman]

Here is a letter from the Better Business Bureau of Minnesota. Still not resolved. Fiji cube still has not sent my parts. FIJI CUBE Respond Please

 

[fishface NJ]

Bbb is a waste of time.

 

[patdman]

Hello reefers, I decided to go through the proper channels to settle a dispute via Fiji Cube using assistance from The Better Business Bureau. I am creating this new thread for anyone having trouble who would like to take this route. First I got all the requested documents photos or emails to send to B.B.B. with a simple definition of my problem. I got a quick response. Here is an email from B.B.B. accepting my complaint.

 

[patdman]

Bbb is a waste of time.

Thanks for the view. I don't think so. It worked well, I used it for evidence today in a conversation with my banker. It's called PUBLIC SHAMING, which they did back in the day. Tar and feather you kick you out of town become OutKast. I think they should bring it back if you steal from Walmart you should have to stand out in front of Walmart with a stand that says I am a thief for punishment. It also works when I sit in front of a Judge in a civil court and use it as evidence that I tried to conclude the matter before I get the law involved. Zoom Court is the best.

 

[Lbrdsoxfan]

Bbb is a waste of time.

This, utterly pointless. Fiji prolly isn't even a BBB member.

I'd move on from Fiji and do a chargeback IMHO.

 

[patdman]

This, utterly pointless. Fiji prolly isn't even a BBB member.

I'd move on from Fiji and do a chargeback IMHO.

Thanks for your input and reply. That's where I am at. Chargeback will be placed on Tuesday. Any Ideas about what to do about the overflow box? I got a quote for a custom box modular marine for 230 bucks. Any reviews on that company?

 

[Lbrdsoxfan]

Thanks for your input and reply. That's where I am at. Chargeback will be placed on Tuesday. Any Ideas about what to do about the overflow box? I got a quote for a custom box modular marine for 230 bucks. Any reviews on that company?

I've personally used modular and synergy, no issues with either. Had a experience with Fiji that wasn't good either. Luckily it was a single hole for the drain and was able to use another brand without reinventing the wheel.

 

[Pntbll687]

You can get bulkheads that fit the holes and make a diy overflow no problem.

Fish of Hex makes some overflows that are 3 printed. He can do custom items if you need.

Overflows

fishofhex.com

 

[SteveMM62Reef]

You’ll have to decide if this is worth it. I had a Sears Kenmore Dryer, didn’t work right the day they delivered it. Finally it quit working, at all. They sent Service out, even though he couldn’t get it to run, found nothing wrong. Sent another two guys out, they left it disassembled and plugged in. I found the instructions on the bottom panel, ran self diagnostics, said Mother Board DefectI’ve. They tried to say Lightning struck it, even though all LED’s Lit. Paid $75 to file Lawsuit in small Claims, that immediately got their attention. Settled with a new Dryer, Court Filing, trips to the Laundry Mat. BTW, Court Cases are an easily accessible via the Internet. “Maryland Judiciary Search.”

 

[Dr. Reef]

Good luck, I hope things get taken care off.