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View BadgesI’m sitting here looking at my brand new Apex in the box that’s part of a new build. Not feeling so excited right now :/
Why? There are plenty of successful and happy Neptune / Apex users.
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I’m sitting here looking at my brand new Apex in the box that’s part of a new build. Not feeling so excited right now :/
The Mitras are fantastic. Just like with their Profilux gear, the Mitras have outstanding build quality, stability, and performance. The software is very robust with tons of features/options.Following along here. I'm in the process of building a 280 gallon tank. Im living the looks of this gear and interface. I was just going to run the Apex stuff on my tank but after seeing this, I'm interested in their products as well. I just took a quick gander at their site. Their lighting looks pretty cool too. Anyone e have experience with their lights and how they perform?
Following along here. I'm in the process of building a 280 gallon tank. Im living the looks of this gear and interface. I was just going to run the Apex stuff on my tank but after seeing this, I'm interested in their products as well. I just took a quick gander at their site. Their lighting looks pretty cool too. Anyone e have experience with their lights and how they perform?
@RobW - I am using both the LX and the slimline 2 and like them both. #GHL lighting provides quite a few options and settings. @Lasse runs slimeline 2, and has great results and you can see in GHL Facebook group some great tank picture using the lights on both lps and sps tanks.
@ShawnSaucier - I went from classic to gold to 2016 and feel the stability from the gold to the 2016 is night and day.
I went GHL. Solid. Proven. Reliable. Yes it's not the most used in the US. but world wide it is. Tunze plugs right up to it. Second reason I got it. Third reason. To use lights, KH Director, doses. You don't need the controller. They do it so you're not forced to buy a controller like Apex. That's not even the pros of adding expansion boards inside it.
I did get a cheap laptop with windows on it just for it. Than the feeling of walking up to the control center. Briefcase in hand, makes me feel like 007 and shag me together. That's a priceless feeling ( cue music )
Why? There are plenty of successful and happy Neptune / Apex users.
Personally, I threw my apex in the trash, after an awful customer service experience. Then they kept contacting me asking if I'd like a replacement several months after I've expressed my dissatisfaction with their service, on the condition I send back the unit. If they offered to replace the unit maybe a month later sure.... nope. Several months later they decided to start to make things right. They never let me work with a different service rep, they never were helpful or apologetic.
There are and most of them are using the older hardware.
I’d happily replace my newer Apex with GHL, but I can’t find it. BRS doesn’t carry it. Marinedepot is always out when I check. I’ve not seen them anywhere else, probably because Neptune probably negotiates “exclusives” with anyone carrying their stuff so that those companies can’t carry the competition too.
Hello,
From reading this thread makes me go wow I’m glad I kept my tank simple and do everything manually. No controllers no issues over dosing or under (unless I forget how to simply add). But for the money spent, and for those who are not super smart phone intelligent (aka me), I would expect customer service to be key.
Another huge issue is, in Boise and out of all three lfs not a single one sells or has any knowledge on apex or ghl. When I asked if any of them would be, the owners simply said not until they change their policies, and customer service. At the same time most of them haven’t dealt with issues, but Boise is fairly small market for reefing. Most people here don’t buy items online they buy it instore.
The one store that sells Ecotech and hydras (make you call them) but on everything else they literally swap it in the store and that’s really really nice. Plus they have hands onnexperience setting them up for customers and dealing with problems. It may just be me and everyone needs to get what makes their hobby better for them. For me because how crazy my work shifts are and long, simplicity is perfect.
I do everything by hand daily and it’s maybe 20 min and that’s doing testing as well. But wish those who have these systems amazing luck.
There are and most of them are using the older hardware.
I’d happily replace my newer Apex with GHL, but I can’t find it. BRS doesn’t carry it. Marinedepot is always out when I check. I’ve not seen them anywhere else, probably because Neptune likely negotiates “exclusives” with anyone carrying their stuff so that those companies can’t carry the competition too.
There are and most of them are using the older hardware.
I’d happily replace my newer Apex with GHL, but I can’t find it. BRS doesn’t carry it. Marinedepot is always out when I check. I’ve not seen them anywhere else, probably because Neptune likely negotiates “exclusives” with anyone carrying their stuff so that those companies can’t carry the competition too.
I have no idea why you would assume that. I can't speak for their user base but I know I personally go back as a end user since 2000. My current controller unit is the Apex along with other relevant and current products. They have a pretty large user base so it could be a mix of old and new but that doesn't really change anything.
Those who want GHL get them. I think you are reading too much into this. Is it more difficult to get than other products, yes.
I don't think those that say Neptune may have leverage with BRS are reading too deep into it...
I don't think those that say Neptune may have leverage with BRS are reading too deep into it...
Neptune is a sponsor. Just like Ecotech, WWC, etc. They clearly state it when they do their shows. Just like they wonder why a certain feature, heartbeat, isn't enabled by default or ask them to maybe implement a task/reminder to fire after the initial setup + one week...
You are reading into it if you are not able to separate the two.
Why do they sponsor them? Lol
Why do they sponsor them? Lol