I'll refresh the subject.
I would like to share with you my experience with the online store "fish-street". At the outset, I would like to emphasize that the store is focused exclusively for sale and any warranty liability for the goods sold does not fall within the scope of their business.
Below are copies of our conversation:
Me:Hello, On 28 Apr 2016 I bought on Your web site (http://www.fish-street.com/) the Jebao WiFi Cross Flow Pump CP-25.
The pump was worked very well till this day. This morning the pump stopped working. I cleared it thinking it would help but unfortunately the rotors are still standing.
When the pump is on the red warrning light on the controller lights up. Best regards
Store:HI Marek
Custom order here
cp25 motor parts USD45
ERic
Me:Hello,
Thank you for the quick reply. The pump is 11 months old and is under your warranty. I'm not a specialist and I can not figure out what's wrong with this device.
Best regards
Store:HI
Over 3 months need to pay the shipping
When you make the payment, please let us to know, otherwise return to HK to repair need more time and shipping fee for you, we have no need for you return the item for us to repair
Me:Hello,
Why the shipping of damaged parts can cost $ 45, while delivery of the entire CP25 pump costs $ 3,9
The pump is 11 months old and is covered by a guarantee.
On the other hand in your forum you wrote on warranty inquiry:
"HI
1 year warranty~ Over 3 month need pay some shipping fee for the cost around USD5 to 15
Thanks
FishStreetStore"
In this information you specified that the delivery can cost from $ 5 to $ 15.
I could pay $ 10 for delivery.
Best regards
Marek Kijonka
About 3-4 days of silence then I was angry and wrote
Me:Hello,
I would like to ask you why you ignore my warranty claim.
You sold a device that stopped working during the warranty period.
I am an active user of 4 reef forums (Reef Central, Reef 2 Reef, 3Reef, Nano-Reef) and a member of the biggest forum in Poland. I do not care about those $ 40 but I feel cheated.
If my warranty claims end like that then I will set up a comprehensive theme presenting the situation and posts posted here in all the above forums.
Best regards
Marek Kijonka
Store:Hi
We not ignore for you, all the item must return it back if you cannot make the shipping on it
You can return it back for us, we can help you to fixed on it, but also resend from Hong Kong to you again, need uSD35 delivery
Please let me to know when you can return back to us
We actually doing the best solution for you, no need to return just pay for us some shipping, that you no need to waiting and save for your time and shipping fee return for us
Eric
Me:Hello,
Thank you for the reply. Unfortunately, the content of the response is inconsistent with the previous messages.
Quotation 1 from your forum:
1 year warranty~ Over 3 month need pay some shipping fee for the cost around USD5 to 15
Quotation 2 from our correspondence:
we have no need for you return the item for us to repair
I just want you to send me an efficient part of the pump motor at a reasonable price according to the information you provide on your site.
I know the price for shipping and and the value of $ 40 is unreasonable (is too big).
Best regards
Marek Kijonka
Store:HI Marek
Custom order here
cp25 motor parts USD45
http://www.fish-street.com/custom_order_payment
ERic
Me:Hello,
You are responsible for the equipment you are selling - on the basis of the warranty.
As a result, you can only claim shipping costs (which range between $ 5 and $ 15). Meanwhile, you want $ 45 which represents 50% of the price of the whole new device now - it's absurd. After a consultation with a department of store erybka in Poland they confirmed that this is a fraud. They proposed that they would repair the device.
I am disappointed that I am forced to finish cooperation with you in this way.
Best regards
Marek Kijonka
The problem has been described in our regional forum:
http://nano-reef.pl/forums/topic/942...comment-961514
and in reefcentral.com
sebastiaan1985
Active Member
Fish-street is cheap, and fortunately, I did not have to deal with their service. Have only bought a few accessories and no equipment.
After reading this, I am sure I will never.
After reading this, I am sure I will never.
Dash
Active Member
I had a similar experience. Bought a frag rack & what I received was different from the photo. When I complained they said it was an improvement and I was lucky that they didn't charge extra. When I said the "improvement" was not what I needed, they did the return scenario, where you have to return the product to get a refund, which of course is not worth it when shipping costs more than the product. I had already anticipated this kind of thing might happen & took a chance on an inexpensive item. Lesson learned.
Btw I tried posting a review & when I couldn't see it, they told me it would take months to be approved before being posted. Never bothered to follow up & check.
Btw I tried posting a review & when I couldn't see it, they told me it would take months to be approved before being posted. Never bothered to follow up & check.
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