GHL 2.1 SA won't connect to wifi

[Kzang]

I don't know what else to do. It won't connect to wifi. My SSID, password, and etc is correct. The light stays blue after saving it. Once I unplug the cord, it turns white. It is on 2.4 wifi. I can connect via usb and hotspot. When I turn it to wifi, it doesn't work. I copied everything from my router. I did do auto IP/etc. It shouldn't be this dang hard to work for a $500 product.

 

[Gaël]

Hello,

I don't see what price has to do with it.
The best thing to do is to open a support ticket so that we can help you directly: https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

 

[Saith]

Hello,

I don't see what price has to do with it.
The best thing to do is to open a support ticket so that we can help you directly: https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

Really, you don't understand how someone would expect a $500 doser to work better than a $200 doser?

 

[spsick]

I had to change the doser IP address to get it working and it’s worked perfect for me since.

 

[Gaël]

I don't know what else to do. It won't connect to wifi. My SSID, password, and etc is correct. The light stays blue after saving it. Once I unplug the cord, it turns white. It is on 2.4 wifi. I can connect via usb and hotspot. When I turn it to wifi, it doesn't work. I copied everything from my router. I did do auto IP/etc. It shouldn't be this dang hard to work for a $500 product.

If you don't open a ticket it will be difficult to help you directly.
https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

 

[Kzang]

If you don't open a ticket it will be difficult to help you directly.
https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

I’m working 12 hour days and only have tomorrow off. Then work again. When I do it, I want to be off so I can actually do it and not have you wondering what I’m doing and not responding.

 

[Gaël]

Hello,

I'm not sure what your message means...
In any case, ALL support tickets have been answered, and those that are currently open are awaiting either an answer from the customer, or a technical/sales action at factory side, which will be done by colleagues on their return from company leave.
There has been minimal technical support every day without interruption, even over the Christmas and New Year vacations.
There don't seem to be any tickets from you waiting to be answered, but it's not easy to match the nicknames used on this forum with the names on the tickets.
I think that the technical support is largely assured and no criticism needs to be made in this respect.

Gaël

 

[Kzang]

If you don't open a ticket it will be difficult to help you directly.
https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

Did a support ticket. Can’t connect the 2.1 doser to WiFi and connect to it through the app. I can connect to my new 2.2 doser via WiFi. Both are now connected to myGHL.

No idea why I can’t access it through my phone via WiFi.

 

[Gaël]

Ok. I see you just created it.