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- Mar 13, 2020
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I know 100% I wouldn’t have done the same thing
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That’s kind is a let down that you didn’t actually win the apex. I hope they really hook you up with some points seeing that the apex is $800. Nice to see another honest people in this hobby.I called customer service and they're going to ship the missing Hanna Checker 2nd day air and send me a label for the Apex return. I already had another order in picking and asked if they could just add the Hanna Checker in on that box but customer service said they couldn't. I understand that might have added more confusion to things. The customer service rep thanked me for bringing it to their attention and said I'd be getting some reward points for being honest.
I'm in no position to make suggestions to BRS, however this was an oversight by BRS and I think that your reward points should equal $400.I called customer service and they're going to ship the missing Hanna Checker 2nd day air and send me a label for the Apex return. I already had another order in picking and asked if they could just add the Hanna Checker in on that box but customer service said they couldn't. I understand that might have added more confusion to things. The customer service rep thanked me for bringing it to their attention and said I'd be getting some reward points for being honest.
Been funny to say I’ll send it back when I get my rewards pointsI have to send it back which is fine, I expected that. The rewards thing was like an underhanded compliment though. We'll give you some reward points...Once we get the Apex return back. So that ticked me off a little. I'm sure that's policy but the rep didn't have to deliver it like that. They don't owe me anything ( other than a Hanna Checker) so any points are great because I will be spending lots more with them in the future.
I have to send it back which is fine, I expected that. The rewards thing was like an underhanded compliment though. We'll give you some reward points...Once we get the Apex return back. So that ticked me off a little. I'm sure that's policy but the rep didn't have to deliver it like that. They don't owe me anything ( other than a Hanna Checker) so any points are great because I will be spending lots more with them in the future.
He won’t the apex deal or no deal Hey @emonemo,
We GREATLY appreciate the honesty. While I'd like to think that we're perfect 100% of the time, that's just not possible and mix ups do happen every once in a while. Can you send me a PM with the email address on your BRS account? I've got a little something that I'd like to send your way. While it's not as valuable as an Apex, hopefully it shows our appreciation
HaHa. If I was so virtuous I would have quietly returned it, not posted on a forum. I mainly did it so I would hold myself to sending it back, it was very tempting sitting there all weekend. Secondly was to let people know mistakes go either direction and if you're shorted something it goes the other way sometimes.BRS right now!!!
Dont know man, the fact that he or she didnt even asked for anything makes it even better. You restored some faith in humanity.
If I get to the "Pearly Gates" before you, I will tell the gate-keeper the story of your virtuous deed and insist you get upgraded accommodations. ;JoyfulHaHa. If I was so virtuous I would have quietly returned it, not posted on a forum. I mainly did it so I would hold myself to sending it back, it was very tempting sitting there all weekend. Secondly was to let people know mistakes go either direction and if you're shorted something it goes the other way sometimes.
PM Sent!Hey @emonemo,
We GREATLY appreciate the honesty. While I'd like to think that we're perfect 100% of the time, that's just not possible and mix ups do happen every once in a while. Can you send me a PM with the email address on your BRS account? I've got a little something that I'd like to send your way. While it's not as valuable as an Apex, hopefully it shows our appreciation