Lid does not fit

tah532 · Feb 5, 2019

My lid was delivered yesterday for my Innovative Marine 40g, and it does not fit. It is right around 1/4" too large. I left a voicemail yesterday and today with no callback and emailed them tonight. Any suggestions?
#ArtFullyAcrylic do you monitor this page?

Juniorh2r · Feb 5, 2019

Hopefully they fix your issue. I got my lid at clearviewlids and it was perfect so you might wanna check them out

ClearView Lids · Feb 6, 2019

Juniorh2r said:
Hopefully they fix your issue. I got my lid at clearviewlids and it was perfect so you might wanna check them out

We are so pleased to hear that you are happy with your lid and that you refer us to others! We are ArtFully Acrylic and ClearView Lids. Not to worry for the future, we fix any mistakes on our part.

ClearView Lids · Feb 6, 2019

To the community at large, if you are ever in need of reaching out to us, our Operations Manager is on duty six days a week during our specified business hours and can be reached at [email protected] She answers emails as they come in, all day long. She is often known to be such an enthusiast that she will answer emails long after business hours and after she has gone home for the day.

Being a small (but high volume) business, we are often unable answer phone calls during business hours due, in large part, to us keeping our business small and passing savings on to our customers...this means that our office is also our production floor and our CNC machine is quite loud and doesn't allow us to give what we feel is appropriate customer service over the phone.

In regard to tah532, please know that we have sent a prepaid return label to and are going to repair his lid issue and send it back, right away. His issues were addressed as soon as we opened the shop this morning and found his email.