It seems that I purchased two of the wrong Kessil A360x (refugium instead of Tuna Blue). I need the lights ASAP, to my surprise when I open the box to see 2 refugium lights I called customer service and the only option was to spend another $1000 and pay for the return.
Kessils can be purchased from all major vendors. So it trickles down to loyalty and customer service/support. After all this time as a customer I don't even get the courtesy of a prepaid return label or any option other than spending 2000 plus shipping back to them in order to expedite the process.
Kessils can be purchased from all major vendors. So it trickles down to loyalty and customer service/support. After all this time as a customer I don't even get the courtesy of a prepaid return label or any option other than spending 2000 plus shipping back to them in order to expedite the process.