jessiesgrrl
Hasslehoff is NOT Hot!
I know I have posted before about Sam, but I thought this was special and warranted passing on:
I placed a second order with Sam recently. With the current high temps, I didn't want go go again with anyone else because of how carefully he ships them (Ed posted a pic of the shipping method on RC if anyone missed it- perfectly sized styro box, large ice pack wrapped in newspaper, and double and triple baggied frags with newspaper so they won't move at all).
USPS screwed up the overnight and it sat in the same hot mailroom for more than 24 hours, after being shipped a full day in extreme temps in Cali.
What I found exceptional about it is that Sam was emailing me the entire time because he was checking the tracking on it himself. Then, even though it was the carrier's fault and not his, he offered to replace the entire shipment himself using a different overnight carrier.
Not only did I not have to initate the conversation with him about it, he honestly cared enough to be communicting with me the entire time. Never even mentioned his arrive alive guarantee or whose fault it was, or that he needed pics (I sent them anyway) , nothing.
Sam's frags are first rate, yes. Sam's shipping is first rate, yes. But the customer service is exceptional- bar none. A guy's true colors come out when there is a problem that affects the bottom line, and Sam's colors are beautiful. :happy10:
:love1:
Laurie
I placed a second order with Sam recently. With the current high temps, I didn't want go go again with anyone else because of how carefully he ships them (Ed posted a pic of the shipping method on RC if anyone missed it- perfectly sized styro box, large ice pack wrapped in newspaper, and double and triple baggied frags with newspaper so they won't move at all).
USPS screwed up the overnight and it sat in the same hot mailroom for more than 24 hours, after being shipped a full day in extreme temps in Cali.
What I found exceptional about it is that Sam was emailing me the entire time because he was checking the tracking on it himself. Then, even though it was the carrier's fault and not his, he offered to replace the entire shipment himself using a different overnight carrier.
Not only did I not have to initate the conversation with him about it, he honestly cared enough to be communicting with me the entire time. Never even mentioned his arrive alive guarantee or whose fault it was, or that he needed pics (I sent them anyway) , nothing.
Sam's frags are first rate, yes. Sam's shipping is first rate, yes. But the customer service is exceptional- bar none. A guy's true colors come out when there is a problem that affects the bottom line, and Sam's colors are beautiful. :happy10:
:love1:
Laurie
