I installed and starting using this as my return pump on August 23rd of this year. It has worked flawlessly since that day, up until yesterday afternoon feeding time! As usual I turned it off, fed and when I turned it back on, I noticed the lack of forceful water when the returns are above the water line.
I turned it off and on, unplugged for over 10 minutes, took it apart and did a cleaning with RODI water (all looked clean anyway), checked my return nozzles, actually removed them and still no flow. So I normally run it at level 2, but now MAX level 6 is less flow than level 1 was!
The only thing I noticed, is that when I removed the front of the housing to inspect the impeller and such, that plate that holds the impeller and shaft, is not seated fully into the motor. I cleaned and reinstalled and it clicks into place when assembling, but when I remove it again after use it is not tight.
Any ideas? I submitted a ticket to support, but did not hear back yet. Reached out to my LFS where I purchased and they are having their ordering manager get their Reef Octopus rep to call me.
I turned it off and on, unplugged for over 10 minutes, took it apart and did a cleaning with RODI water (all looked clean anyway), checked my return nozzles, actually removed them and still no flow. So I normally run it at level 2, but now MAX level 6 is less flow than level 1 was!
The only thing I noticed, is that when I removed the front of the housing to inspect the impeller and such, that plate that holds the impeller and shaft, is not seated fully into the motor. I cleaned and reinstalled and it clicks into place when assembling, but when I remove it again after use it is not tight.
Any ideas? I submitted a ticket to support, but did not hear back yet. Reached out to my LFS where I purchased and they are having their ordering manager get their Reef Octopus rep to call me.