Calcium reactor feed pump CRTT deltec

[14 foot reef]

WOW. 1 Month ago I almost bought their largest version for my 850 gallon reef. Glad I didn't, and now I never will.

 

[steveweast]

Yikes! I thought I was the only one with this issue! I'm in the same boat, my Jebao DC-650 just died and I'm unable to find a replacement. I just emailed them asking if they know the wattage that the CRTT controller will support, because I've been able to find 12W DC pumps. I believe the DC-650 was 8W.

For giggles, I tried the 12w unit. Although the fittings are the same, it didn’t work.

 

[steveweast]

Yeah mine bit the dust today but was on and off this last two weeks. Who are you talking to with CS?

This is the new reply I received.

I have reached out to our manufacturer and are working towards a reasonable solution for replacement. I have asked for the power specs for the controller as well. I should reiterate that it is not allowable for me to recommend outsourcing since the CRTT is a unique system.

I do however know the importance of restoring functionality to your unit, and more specifically because you purchased this unit from us a year ago.

I am hoping to resolve the complications quickly. I will update you promptly.

Talk soon.

Lets us know if they find a solution or source replacement pumps.

 

[shblink]

For giggles, I tried the 12w unit. Although the fittings are the same, it didn’t work.

Which model pump did you try?

 

[Toky916]

Lets us know if they find a solution or source replacement pumps.

I would suggest sending a email also and voicing your concern with product support and quality of the product.
Maybe with enough complaints they might help out sooner.

 

[Toky916]

WOW. 1 Month ago I almost bought their largest version for my 850 gallon reef. Glad I didn't, and now I never will.

Yeah, great concept but them changing out pumps and controllers almost every year and not offering product support.
With the price point should be ashamed of using a cheap jeabo pump.
They are changing the controller to charge $400+ run another jeabo pump?

 

[FishTruck]

Which model pump did you try?

Also, did you try submersing the pump? I think they might have some kind automatic shut off when dry.