Crack or Scratch (New Waterbox)

[vortexreef]

Purchased a new Infinia Reef 150.4 last year through the back order and getting the area prepped for the install I finally was able to get around to starting to get everything setup. Got the tank in place on the stand and was getting ready to start working on the plumbing when I noticed this (attached pics). Whats your thoughts crack or scratch?

 

[Dom]

Might be a scratch.

What happens when your run your fingernail across it?

When was it delivered? Possible warranty claim?

 

[Dom]

Date​	Time​	CO2​	Temp​	Salinity​	pH​	Alkalinity​	Calcium​	Magnesium​	Nitrate​	Phosphate​	Notes​
​	​	​	​	​	​	​	​	​	​	​	​
11/22/24​	01:00 PM​	​	​	​	​	​	​	​	​	​	Water Change​
11/23/24​	02:00 PM​	​	23.80​	35.00​	8.48​	9.80​	470.00​	​	​	​	​
11/27/24​	02:00 PM​	​	23.80​	35.00​	8.53​	9.80​	490.00​	​	​	​	​
12/03/24​	12:30 PM​	​	23.80​	35.00​	​	9.20​	500.00​	​	27.20​	0.48​	​
12/06/24​	11:30 AM​	​	​	​	​	​	​	​	​	0.45​	​
12/09/24​	01:30 PM​	​	​	​	​	​	​	​	​	0.85​	​
12/10/24​	05:00 PM​	​	​	​	​	​	​	​	​	​	Begin PhosGuard​
12/13/24​	11:30 AM​	​	​	​	​	​	​	​	​	0.31​	​
12/17/24​	01:50 PM​	​	​	​	​	​	​	​	​	0.36​	​
12/20/24​	01:00 PM​	​	​	​	​	​	​	​	​	0.25​	​
12/27/24​	12:25 PM​	​	​	​	​	​	​	​	​	0.49​	Replace PhosGuard​
12/31/24​	02:15 PM​	637.00​	23.80​	35.00​	8.39​	6.20​	450.00​	​	​	​	.5 tbs Baking Soda​
01/01/25​	04:15 PM​	​	​	​	​	9.00​	​	​	​	​	​
01/04/25​	01:30 PM​	​	​	​	​	6.20​	450.00​	​	​	​	.5 tbs Baking Soda​
01/07/25​	11:45 AM​	​	​	​	​	​	​	​	28.20​	0.33​	​
01/08/25​	05:30 PM​	405.00​	23.80​	​	8.60​	8.40​	​	​	​	​	​
01/13/25​	04:00 PM​	​	​	​	​	​	​	​	​	​	Water Change​
01/19/25​	12:05 PM​	404.00​	23.70​	35.00​	8.34​	6.40​	410.00​	​	20.30​	0.19​	+ 34.5 gms Baking Soda​
01/20/25​	12:15 PM​	​	​	​	​	8.10​	​	​	​	​	​
01/22/25​	12:05 PM​	​	​	​	​	7.60​	​	​	​	​	+ 17 gms Baking Soda​
01/23/25​	02:30 PM​	405.00​	23.90​	34.00​	8.70​	8.10​	430.00​	​	​	​	+2.5 Baking Soda​
01/24/25​	12:20 PM​	​	​	​	​	8.70​	​	​	​	​	+2 Baking Soda​
01/25/25​	12:00 PM​	​	​	​	​	9.00​	​	​	​	​	+1 Baking Soda​
01/27/25​	11:50 AM​	​	​	​	​	7.60​	420.00​	​	​	​	+2 Baking Soda​
01/28/25​	12:45 PM​	​	​	​	​	7.30​	​	​	​	​	+19.7 gms Baking Soda​
01/29/25​	11:45 AM​	​	​	​	​	9.20​	​	​	​	​	​
01/30/25​	02:00 PM​	​	​	​	​	8.10​	​	​	​	​	​
01/31/25​	12:30 PM​	​	​	​	​	7.80​	​	​	​	​	+10.7 gms Baking Soda​
pH Probe Calibrated.​
02/01/25​	11:45 AM​	​	​	​	​	8.40​	​	​	​	​	+1.5 gms Baking Soda​
02/03/25​	12:30 PM​	400.00​	23.90​	34.25​	8.04​	7.80​	410.00​	​	16.60​	0.08​	+ 1/2 cup salt mix. +1.5 gms Baking Soda​
​	​	​	​	​	​	​	​	​	​	​	​

 

[vortexreef]

Might be a scratch.

What happens when your run your fingernail across it?

When was it delivered? Possible warranty claim?

I can feel it when I run my fingernail across it. It was delivered in the fall and I inspected it at the time of delivery, but you don't notice it when its sitting on something with a backer (IE on the pallet in the shipping crate) it only became noticeable once I was able to see through it. I feel if its a crack it should fall as a manufacture defect from drilling the hole and not damage from shipping. But thats just my opinion

 

[Dom]

I can feel it when I run my finger across it. It was delivered in the fall and I inspected it at the time of delivery, but you don't notice it when its sitting on something with a backer (IE on the pallet in the shipping crate) it only became noticeable once I was able to see through it. I feel if its a crack it should fall as a manufacture defect from drilling the hole and not damage from shipping. But thats just my opinion

I would bring it to the attention of the manufacturer.

 

[JTP424]

I can feel it when I run my finger across it. It was delivered in the fall and I inspected it at the time of delivery, but you don't notice it when its sitting on something with a backer (IE on the pallet in the shipping crate) it only became noticeable once I was able to see through it. I feel if its a crack it should fall as a manufacture defect from drilling the hole and not damage from shipping. But thats just my opinion

Following as I'm curious how Waterbox will approach this....

 

[TastesLikeChicken]

I think it’s a crack because you can see it in the inner circle of the drilled hole.

 

[vortexreef]

I would bring it to the attention of the manufacturer.

I sent them an email, we will see what they say

 

[vortexreef]

I think it’s a crack because you can see it in the inner circle of the drilled hole.

Thats what I was looking at initially as well and thinking the same thing.. I did just run a rag around the inside of the hole and it appears that mark came off, so maybe it was coincidental it was there (attached pic)

 

[exnisstech]

Are there two holes with matching marks? Looking I'm not sure if two or if one is a reflection. If two it would be odd to have two perfectly straight cracks aligned like those. Have you tried cleaning the two lines like you did the hole?

 

[vortexreef]

Are there two holes with matching marks? Looking I'm not sure if two or if one is a reflection. If two it would be odd to have two perfectly straight cracks aligned like those. Have you tried cleaning the two lines like you did the hole?

Your seeing a reflection inside the overflow box, so just one hole like that. I did try cleaning that spot as well, it remains the same..

 

[TastesLikeChicken]

Can you run your nail through both sides or just one?

 

[vortexreef]

Can you run your nail through both sides or just one?

I can just feel it on the top side when I run my nail across it, not on the bottom side of the glass. Its 1/2" thick glass

 

[TastesLikeChicken]

It’s looking more like a scratch.