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We identified an issue that may cause the lower cover on G5 Radions to crack around its retaining screws. Some background information: the countersunk holes are being over-stressed when assembled due to a molding issue affecting the overall size of the lower cover. We have remedied this by installing captive washers behind the countersink holes to eliminate deflection on the cover during assembly and reduce the stress that the housing experiences. This resolution was put into production once the issue was identified and new units have been shipping with the fix in place.
If you happened to receive a G5 Radion with a cracked lower cover, we are extremely sorry and would like to send you a replacement lower cover under warranty. The replacement covers come with four screws with the captive washers pre-installed, as well as the tool needed to perform the replacement operation. To receive a replacement lower cover kit, please email your G5 serial number(s) to our customer service department.
This problem does not affect the performance or reliability of your light and your warranty will not be affected in any way by replacing this cover yourself. There is no danger or risk to your light by waiting to replace the cover.
We have also created an instructional video located here:
support.ecotechmarine.com
If you happened to receive a G5 Radion with a cracked lower cover, we are extremely sorry and would like to send you a replacement lower cover under warranty. The replacement covers come with four screws with the captive washers pre-installed, as well as the tool needed to perform the replacement operation. To receive a replacement lower cover kit, please email your G5 serial number(s) to our customer service department.
This problem does not affect the performance or reliability of your light and your warranty will not be affected in any way by replacing this cover yourself. There is no danger or risk to your light by waiting to replace the cover.
We have also created an instructional video located here:
Radion G5: Cracked Lower Cover
Overview We identified an issue that may cause the lower cover on G5 Radions to crack around its retaining screws. Some background information: the countersunk holes are being over-stressed when ...
