I recommend KP Aquatics as well. I’ve only had a need to order live rock once so I my experience is limited to a single vendor.
They have excellent customer service. I had a delay in my live rock shipment and when I contacted them they did some research and determined that a lot of their shipments were being held up at the Dallas airport. This was during hundred degree plus weather in Texas. So naturally I was concerned about the live rock making it alive. They apologized for the delay and the offered to send a fresh shipment. As I was reading that email my shipment arrived. I opened up the packaging and it smelled like fresh ocean with no hint of foulness (ammonia) and so I decided to just keep that and thanked them for their help. But they were very responsive and took responsibility for something that they didn’t even cause. That’s awesome in my book.
They have excellent customer service. I had a delay in my live rock shipment and when I contacted them they did some research and determined that a lot of their shipments were being held up at the Dallas airport. This was during hundred degree plus weather in Texas. So naturally I was concerned about the live rock making it alive. They apologized for the delay and the offered to send a fresh shipment. As I was reading that email my shipment arrived. I opened up the packaging and it smelled like fresh ocean with no hint of foulness (ammonia) and so I decided to just keep that and thanked them for their help. But they were very responsive and took responsibility for something that they didn’t even cause. That’s awesome in my book.