Everyone is entitled to their opinion. I tried him 3 times. His packaging for shipping was ridiculously substandard. I had dead livestock in dried up newspaper. After contacting him about his lack of quality and DOA, he wanted microscopic close up photos of the inside of these tiny dead snails to issue a refund of a few dollars. Just lousy customer service and quality. There are much better alternatives I discovered.I have no context for what this means
He sells snails for a living
I buy snails
He sends me nice clean snails. Sometimes he throws some extras in the bag
And I get the snails
Snails eat the crap in my tank
Not once has there been any deviation, in all these years
I just don't see what other service I should be expecting from him