I don't have any other Red Sea products other than the Reefer 350.I suspect it's no more difficult than setting up a ReefLED or ReefWave, so no need to panic (yet).
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I don't have any other Red Sea products other than the Reefer 350.I suspect it's no more difficult than setting up a ReefLED or ReefWave, so no need to panic (yet).
I setup mine last night - took all of 10min (including a firmware update). As long as you have a 2.4GHz network you'll be fine.I don't have any other Red Sea products other than the Reefer 350.
Untrue.I setup mine last night - took all of 10min (including a firmware update). As long as you have a 2.4GHz network you'll be fine.
Bizarre. I gather it's working off the 2.4GHz network now?Untrue.
I have a 2.4ghz network with several devices in my sump that can connect to it.
The reef mat will not. I had to finally install it in offline mode after trying to connect for half an hour
I had to do an offline connection first and then after it was set up switch it over. Very confusingBizarre. I gather it's working off the 2.4GHz network now?
I decided to read up on that a bit in case I ever need to (definitely confusing). Red Sea's servers were down for about an hour this morning so you couldn't even log into ReefBeat (rather annoying).I had to do an offline connection first and then after it was set up switch it over. Very confusing
Just offline mode.I set my 500 yesterday and it won’t connect. I’m on a 2.4ghz, have the doser and lights in the app but I cannot get this SOB to connect. Tried both iOS and Android. Router is state of the art and all that. I put in a ticket yesterday but any other advice out there?
I had to write them and they sent me a new motor and that worked.Has anyone figured this out yet? So frustrating... I have two Red Sea dosers online that connected with no issues.
However, the ReefMat is refusing to connect...
We've tried everything, including disabling the 5ghz connection.
Oddly enough, when I go in my router settings, I can see the ReefMat connected to my 2.4ghz network. But it is refusing to connect through the app.
Any suggestions?
I tried everything they said multiple times it was frustrating so they finally sent me the new motor and it worked so not sure what else to tell you. Good luck!I hope that's not the case... Not a big deal, but disappointing. I have already sent a support request in this morning. I'm relegated to having to create another "offline" tank in the app called "reefmat" and I have to direct connect to the reefmat by using the app while on the reefmat's wifi signal. Wonky...
So you cannot connect from the getgo, right. On your phone, do you see the reefmat in your wifi settings? If you do you must connnect to it there.
What are you using for a password? The password is just that, password. I had the same problem and I thought support from Red Sea was super.Anybody having problems getting Reefmat 500 to connect to Reef Beat app? I installed mine a week ago and it shows up in wifi on my iphone, go back to app, hit ''next'' and it spins for at least 5 minutes then says ''cannot connect." I had paid my LFS to install and he came back and he couldn't get it to connect either. I wrote Red Sea and got one response saying to reset it which I did but it didn't work so have written them back 3 times now and no response. Bummed out. Spent almost 500 dollars on this thing. Some one on the Red Sea FB group said they had same issue and RS sent them a new motor but I can't get RS to respond. I have the RS dosers, lights, and wave makers on the app and no problems with them. Any suggestions on fixing this or getting hold of them? Thanks so much.
I could be wrong, but I believe it needs a 2.4GHz network to connect (5GHz only won't fly).The solution for me was to make sure that my phone was connected to my 2.4ghz network before starting the installation process.
I tried 5 times while being connected to my 5GHZ network, it never worked. Worked the first time when i preconnected to the 2.4GHZ.
I guess the software tries to connect to the last network used on the phone.
I hope this works for you guys.