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Yes that’s exactly the same route they took with me. Glad you think it looks good. I posted these in Facebook forum and people still think it doesn’t look right. Is there a way to tell by the LEDs? I thought I read that if they all face the same way it’s defective.I just went through this with AI. Contacted them, they sent a new one with a prepaid label, shipped back the old. I was annoyed too, but customer service was really good. Did cost $1 that they use to run your credit card. If you don’t return the defective light, they will charge you the full price of the replacement. New light is fine, btw.
I laid the defective one and the new one side by side and they were completely identical looking to me, as far as the LEDs and reflectors themselves. Only way to tell a difference was turning them on over the tank.Yes that’s exactly the same route they took with me. Glad you think it looks good. I posted these in Facebook forum and people still think it doesn’t look right. Is there a way to tell by the LEDs? I thought I read that if they all face the same way it’s defective.
Yes that’s exactly the same route they took with me. Glad you think it looks good. I posted these in Facebook forum and people still think it doesn’t look right. Is there a way to tell by the LEDs? I thought I read that if they all face the same way it’s defective.
Was the light from saltwateraquarium.com or AI/Ecotech/BRS themselves? Just curious because I bought my defective one from SA, but the replacement light was shipped directly from AI. In fact, it was delayed because they were waiting on shipment of them to come in. So if they redesigned the light and the “new” ones work, defective ones will continue to pop up until those older inventories are exhausted.Received my replacement light today, and unfortunately it has the same issue. I emailed them, hoping third time will be the charm
Is your tank new? And what size did you get?I had read about this issue but figured it had been resolved by now. This light seemed perfect for me so I ordered one from Saltwateraquarium and got it yesterday. Mine has the same problem of being more white on the corded side. Thankfully it’s not as bad as some of the pics that I’ve seen but it wasn’t a cheap light so this is very disappointing.
Yea it’s new. It’s a little fluval 13.5g that I set up 2 weeks ago (getting back into the hobby after 5 years). I got the 21 inch blade. The leds cover the whole display so I’m surprised it’s a problem on my setup.Is your tank new? And what size did you get?