OP
OP
trevorhiller
Reefing Nurse
I emailed Neptune asking if there is any update on my bricked Apex head unit and this is the reply I received:
So frustrating. I just don't understand how they think this type of reply is sufficient. The reply sounds so wishy washy. I really would love to see a bullet proof controller system. I've spent a small fortune trying to make my reef tank glitch proof but when the monitor goes down and it takes weeks to get repaired, it's very frustrating. I feel like there are enough users out there that we shouldn't be dealing with these issues. Unfortunately, I don't think they put any of their profits into improving/updating the system.
So frustrating. I just don't understand how they think this type of reply is sufficient. The reply sounds so wishy washy. I really would love to see a bullet proof controller system. I've spent a small fortune trying to make my reef tank glitch proof but when the monitor goes down and it takes weeks to get repaired, it's very frustrating. I feel like there are enough users out there that we shouldn't be dealing with these issues. Unfortunately, I don't think they put any of their profits into improving/updating the system.
