Do you think the free shipping takes too long?
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Yes, all companies ship fish/coral overnight for a reason. 2-3 days is too long for simple packaging in warm or cold weather. During the spring/fall you could possibly get away with it. Maybe.Do you think the free shipping takes too long?
This is an old thread but I want to add to it. My aquarium depot shipment came in on Friday. Ordered $140 of coral and CUC. A lot of the corals are dead or struggling to survive. The CUC is fine. But that was only $20. Pictures of death to come. For now is the picture of the corals after I got them out of their bags and into some of MY clean water within an hour of arrival. In addition the shipment took a full 48 hours to arrive. The cardboard box looked like it was sent over enemy lines, thanks UPS. No labels saying "live animals" or "this end up". Just a single label "leave at door". Inside the box were some wet paper towels, and loosely packed were my bags of "life". All the frags were on the plugs upside down and attached to the closed end with fishing line. All bage were crimped with metal bands. It seems they anticipated the box getting tossed around yet use metal bands inside the box.
The livestock - 12 polyp frag of red people eater palys were broke off the plug. Most of all the corals I ordered were zoas/palys. 10 polyp frag of Blue eyed monster are mostly good shape, there are a few dying polyps. 10 polyp frag of PeaPie palys 2 have opened up, and it's looking like the rest are going to melt. 30+ polyp frag of fruit drop zoa 5 that have opened, several that are melting, and some that haven't opened or started melting. On a frag of 5 yellow polyps I see one that might survive. The 10 polyp frag of Barney zoas are all healthy, oddly. The 10 polyp frag of long hair green eye girls has one polyp that opens and looks healthy. The 30+ polyp frag of morning glories have about 8 that look healthy, a few that are melting, and a bunch that are closed. This is odd, on the morning glory frag are an additional 4 yellow polyps one of which does not look well. The single sps a green slimer acro arrived dead. A 1"x1.5" orange and blue Australian chalice looks to be ok for now.
That's the current status. Keep in mind this tank is or at least was perfectly healthy and all live was thriving/growing. No tank issues. I also did a slow acclimation to water and light.
Great. I ordered the red candy cane. Cant wait to see it. is it even red? I also ordered the cherry bomb zoas. I hope they are as nice as the pics (I doubt it).I just made a large order...over $400. I got many different zoas, shrimp, crabs, marco, and candy cane.
First of all, the shrimp, crabs, and macro are all very healthy...whew. except that the xtra lrg hermit crabs I bought are Sooooo frigging tiny, that I can't imagine what their normal size looks like.
I am a zoa collector, and I can barely tell the variety of Zoas apart. They all look so similar, that I can hardly figure out what I am looking at. Ugh. They also didn't ship the most expensive zoas that I purchased.
The real kicker though was the red candy cane. The picture on their site is awesome. I had to have it, so I bought 4 heads. They are absolutely nothing like the pictures on their site, and neither were the yellow face zoas.
I'm gonna turn around and sell most of what I bought, and probably take a loss. I wish I had did my research before purchasing from them, but I have bought from so many online sellers, with no issues whatsoever, that I let my guard down.
Just wanted to vent and share my experience.
This is what the red candy cane looks like...
I am still in the process of getting credit from AD. I received another shipment today, of the back-ordered items from my order. There was no barrier between the corals and the 3 freezy bags that they put into the Styrofoam container. All of the coral bags were very cold to the touch, and all the corals look awful, and will surely be completely dead soon.
I will say that the purple and green ricordia I received is beautiful. I am asking them to just ship me a bunch of ricordia to replace the dead or misrepresented corals. They want to give me store credit, but they no longer have the 50% off sale going on. I am hoping that they will honor the 50% off deal for these replacements. I was told, "In a situation like this I can reship them", but, at this point, i don't really trust them to ship me anything that is more sensitive than mushrooms.