- Joined
- Jan 8, 2014
- Messages
- 15,906
- Reaction score
- 50,359
No worries my friendWhoops! Sorry!
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
No worries my friendWhoops! Sorry!
Nor have I.I have had nothing but greatness from BRS. I order a lot and everything from them. Had some items mixed up or left out, but a phone call and all of that was fixed. I have waited 5-10 minutes on the phone before, but that is to be expected. Call a cable vendor and see about the wait times.,
I feel the OP isn’t trying to bash BRS. They are simply curious as to what’s going on lately. I as well, which is why I posted in this thread. Maybe it’s just a hey guys I wanted to let you know issues have been coming up. A little outside feedback never hurts.Nor have I.
They just have screwed up multiple orders of mine recently
I really do appreciate everyone's feedback here and from the sounds of it our team has been on top of it. I can say that we've always prided ourselves on a very low error rate and even have policies in place to keep us in check, such as our shipping guarantee. Yet, we are human and sometimes things get through. Open and honest, I think we are in a transitional period right now that might slightly contribute to a few of these. For example, our CS team is down by two members since I pulled Adam for AskBRStv and Ryan pulled Thomas for the R&D team. Along with that, we are still ironing out the new warehouse space expansion and locations.
Not to try and offer some sort of excuse, but I could see how some factors happening around here may seem to cause a change in normal operations. I can tell you with certainty though, without fail, our team will resolve any order issues that may come up.
Done!#mods
Will you please change the title to “BRS Came through again!”
Thanks!Done!
I am a loyal customer. ThanksI really do appreciate everyone's feedback here and from the sounds of it our team has been on top of it. I can say that we've always prided ourselves on a very low error rate and even have policies in place to keep us in check, such as our shipping guarantee. Yet, we are human and sometimes things get through. Open and honest, I think we are in a transitional period right now that might slightly contribute to a few of these. For example, our CS team is down by two members since I pulled Adam for AskBRStv and Ryan pulled Thomas for the R&D team. Along with that, we are still ironing out the new warehouse space expansion and locations.
Not to try and offer some sort of excuse, but I could see how some factors happening around here may seem to cause a change in normal operations. I can tell you with certainty though, without fail, our team will resolve any order issues that may come up.
Yes it is. This is a place for all of us to share. I did not get a free solenoid, and I wanted to reach out to the community here of R2R with my concerns about why they have been having some issues.Glad to see it resolved. However, I really don’t really like seeing a customers issue- that could have been easily solved by calling the company- posted like that. Yay, you get a free solenoid. Yay, the title is now positive about BRS. Feels like it is trying to force a company to give something “extra” so they don’t look bad. It could JUST as easily been resolved without posting something to social media....
I know you didn’t ask my opinion, but hey, it’s social media
Yes it is. This is a place for all of us to share. I did not get a free solenoid, and I wanted to reach out to the community here of R2R with my concerns about why they have been having some issues.