GHL control center not connecting to profilux 4

Reefer911

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First of all, I'm computer illiterate so a lot of what I'm seeing and talking about, I haven't the slightest clue what it means. Anyway I have the control center downloaded and I am trying to connect the Profilux 4 but its not connecting. I will post pics of what I am seeing when I select edit from the window. Any help would be appreciated.
 
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Reefer911

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BAE760A7-A277-4AAF-B38D-0DF3681F5FA8.jpeg
DD84C5C6-B9B2-4DB0-A071-51AED92FBF3E.jpeg
 
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Reefer911

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Can you share with us what you "figured out". I'm in the exact same boat.

Windows did not load the correct driver. I followed the video to update the driver (3x actually) but it's still not loading.

Thanks in advance.

Allen in NC
Sorry man, since IT is not my field, I can’t remember what I did.

Post up your issue on here and they will come through for you. That’s the only way I was able to get it done
 

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Sorry man, since IT is not my field, I can’t remember what I did.

Post up your issue on here and they will come through for you. That’s the only way I was able to get it done
If it's ok, I'm going to PiggyBack on this thread and ask if @Vinny@GHLUSA or @Gaël have any ideas as well.
 

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