Neptune Apex Fail, Could it be the reagents?

[KQuillan]

Seems quite a few people are getting test fails on the Apex. I had my unit replaced and as soon as I changed out my reagents to ABC, my apex testing failed. I am trying to understand if it could actually be reagents. How could they be different, or even how could the Apex know?

Thoughts?

 

[Sisterlimonpot]

Seems everyone is getting test fails on the Apex.

Where is this coming from? Care to share the evidence?

 

[tzabor10]

What do you mean by changing reagents? Did you use non trident reagents?

 

[Doctorgori]

heck what is your error message?

 

[KQuillan]

Where is this coming from? Care to share the evidence?

Oh goodness, ok, so I changed the wording. A lot of people I have spoken with have been getting test failures.

 

[KQuillan]

What do you mean by changing reagents? Did you use non trident reagents?

I use ABC.

 

[Gtinnel]

I have used reagents from different sources and I have never been able to correlate testing failures to the reagent.
I have fails occasionally on my trident but I am always able to figure out what causes them. Usually for me it’s a hose coming lose my or a pinched hose.

 

[KQuillan]

heck what is your error message?

Test B FAIL. Then it goes to Test A & B fail.

 

[KQuillan]

I have used reagents from different sources and I have never been able to correlate testing failures to the reagent.
I have fails occasionally on my trident but I am always able to figure out what causes them. Usually for me it’s a hose coming lose my or a pinched hose.

Yeah, I have opened the drawer and tested to make sure nothing was kinked, and have also done a reset. No luck.

 

[Gtinnel]

Yeah, I have opened the drawer and tested to make sure nothing was kinked, and have also done a reset. No luck.

I have also had the tubing come off of the “needle” in the bottle, and I have also had to flush my feed and waste lines before.

I normally start by removing the cuvette cover and watching the test happen to see if I notice anything unusual when I get testing failures.

 

[Doctorgori]

I’ve had this before., multiple causes

that manifold (white thing in center with tubes) can leak, also use a hypo and see if the tube is clear…
Run test C by itself see what gives

 

[KQuillan]

I’ve had this before., multiple causes

that manifold (white thing in center with tubes) can leak, also use a hypo and see if the tube is clear…
Run test C by itself see what gives

I will try that. TY

 

[areefer01]

You can access the self troubleshooting guide via Neptunes portal. I would also suggest submitting a ticket. That way should you not resolve it on your end you are in the queue. They can then help you further as you both walk through the issue.

 

[KQuillan]

You can access the self troubleshooting guide via Neptunes portal. I would also suggest submitting a ticket. That way should you not resolve it on your end you are in the queue. They can then help you further as you both walk through the issue.

This has already been done.

 

[Sisterlimonpot]

Oh goodness, ok, so I changed the wording. A lot of people I have spoken with have been getting test failures.

I'm trying to understand if this is correlation without causation. I was hoping you'd qualify it by providing information that this has suddenly became an issue across the board with all ABC reagent users and not just jumping to conclusions based on speculation.

 

[cilyjr]

I'm trying to understand if this is correlation without causation. I was hoping you'd qualify it by providing information that this has suddenly became an issue across the board with all ABC reagent users and not just jumping to conclusions based on speculation.

I've been using ABC reagents since I purchased the trident. I have no failures. I am 1 year in to use.

Anyone who is having regular failures with their Apex that I have actually spoken to are either not using the small filter on the sample line or they cut the hoses shorter which is a big No-No.

 

[ca1ore]

No test fails here either, though I still use the Neptune reagents (did the test frequency mod so now the 6 month set will last me a year, hopefully).

 

[braaap]

100% NOT the reagents. Considering ABC is the exact same thing as Neptune just not massively up charged.

If you are having failures go in and “prime” everything. See if that works.

How old is your unit? Has it been serviced? 18-24 months you should do the manual service or send it in. It’s likely bad pinch valves or tubing.

 

[Africangrey]

I have similar issue with ABC reagents as well, consistently getting Test A failure, not knowing its reagents related I paid Neptune $145 for a complete maintenance where they changed out the manifold, the tubing and mixing chamber, Upon calibration using the Fauna Marine's calibration fluid show Test A failure again when the unit shipped back to me, it was using the left over ABC reagents which I have 6 months supply of at the time I still didn't think it was the reagents reelated so I blamed Neptune by calling them again for their failure for servicing my Trident, they asked me to reset everything again and use the included authentic 2 month reagents included in their maintenance program, So that was a month ago when everything ran smoothly until the time to replace Reagent A, this time I went back to ABC reagents that I have laying around, Test A failed again. I immediately went to back to Neptune and everything is fine again. Maybe its a bad lot of reagent which I will approach ABC and see if they can kindly exchange it for me.

 

[qasimbotani]

I am on a similar boat, After my reagents finished I refilled and started to get Test B Fail. Despite doing prime multiple times everything is going through smoothly but I keep getting Test B Fail. I tried cleaning all the tubings where I disassembled everything by marking what was going where and reassembled with the same error. I even tried deleting Trident and starting over with it but no luck. After a few mail exchanges with Neptune support, they asked me to send it to them to fix it. But I believe having this thing happening out of nowhere is like a timer set by Neptune guys that breaks down over time so that you send the item to them and they reset something inside and send it back charging you $$$ that is the only reason I end up. The reagents have been working fine for the past 6 months and out of a sudden things started to go bad.