- Joined
- Jul 26, 2016
- Messages
- 44
- Reaction score
- 43
I just bought a new Apex partially based on the posts about how great their customer service is. Unfortunately, I have to weigh in with the people who find the new controller difficult to set up and the customer service worthless. I am pretty computer savvy. The actual setup does not go like the online manual and videos say it will. The screen shots are not the same, the passwords don't work after you enter them. Support does not get back to you for 12-24 hours. They pretend to have live chat but so far it has been a trap where I type in the problem and then they tell me live chat isn't really available and to open a ticket. I really really want a controller but I also really want to box this up and get my money back.