Hello Everyone,
We have been waiting for months for a replacement controller for the LUMENTEK lights. We had a very small percentage go bad and have been working with the factory to get a replacement that passes all our testing in the field and in our office. We sent our 3 controllers to people in the field and are waiting to hear back from them. The good news is that the unit we put in a LUMENTEK PRO 240 in our office is performing perfectly for the last week and we are purposefully trying to do everything we can do to make it fail. So far so good. If we hear similar results from the users in the field - we will send out an email to the customers who have an issue with their controller and get everyone set up with a new replacement controller. We expect to have a final decision in the next week or so - and will be letting everyone know both by email and posts on this forum.
We appreciate everyone's patience in this matter.
Rick
We have been waiting for months for a replacement controller for the LUMENTEK lights. We had a very small percentage go bad and have been working with the factory to get a replacement that passes all our testing in the field and in our office. We sent our 3 controllers to people in the field and are waiting to hear back from them. The good news is that the unit we put in a LUMENTEK PRO 240 in our office is performing perfectly for the last week and we are purposefully trying to do everything we can do to make it fail. So far so good. If we hear similar results from the users in the field - we will send out an email to the customers who have an issue with their controller and get everyone set up with a new replacement controller. We expect to have a final decision in the next week or so - and will be letting everyone know both by email and posts on this forum.
We appreciate everyone's patience in this matter.
Rick