- Joined
- Nov 21, 2017
- Messages
- 759
- Reaction score
- 615
@Bulk Reef Supply,
I could use a little help with an order problem.
I made an order back on 11/18. That order was never shipped. On 11/26, I contacted BRS and was told the order never shipped, and that a replacement order would be sent that day via next day air. I received an order confirmation email for that replacement order, but without any tracking, so today I contacted BRS just to make sure everything was OK.
Surprisingly, BRS told me there is no record of that replacement order, even though there was a confirmation email sent to me stating it was shipped. The agent told me that a replacement to the replacement order would be sent. (BTW, this took about 1.5 hours via chat.)
Before I could ask if the replacement to the replacement order could be sent via next day air, the representative disconnected the chat.
I'm a big fan of BRS, but this is more than a bit ridiculous and really frustrating.
I'd really appreciate any help you could provide.
Thanks.
I could use a little help with an order problem.
I made an order back on 11/18. That order was never shipped. On 11/26, I contacted BRS and was told the order never shipped, and that a replacement order would be sent that day via next day air. I received an order confirmation email for that replacement order, but without any tracking, so today I contacted BRS just to make sure everything was OK.
Surprisingly, BRS told me there is no record of that replacement order, even though there was a confirmation email sent to me stating it was shipped. The agent told me that a replacement to the replacement order would be sent. (BTW, this took about 1.5 hours via chat.)
Before I could ask if the replacement to the replacement order could be sent via next day air, the representative disconnected the chat.
I'm a big fan of BRS, but this is more than a bit ridiculous and really frustrating.
I'd really appreciate any help you could provide.
Thanks.