The new HELIO PTC heater!

[YOYOYOReefer]

Anybody find a solution for the E1 error code. i move the probes, i move the temp sensor. take it apart, reconnect it, no wires overlapping..... not new probably have had the system for 6 months or so...

have had them in this tank and in the sump, the sump is a 40 gallon with about 2000 gph going thru it, the tank is a 300 gallon ... it worked great for a couple months,then was getting e5 errors in my long shallow tank so i moved this heater to the predator tank and its still getting errors just now its E1 vs E5. its in plenty of flow, have moved the probes and sensors as far apart as possible with thier short cords ....

hoping someone has found a solution?

 

[Innovative Marine]

Anybody find a solution for the E1 error code. i move the probes, i move the temp sensor. take it apart, reconnect it, no wires overlapping..... not new probably have had the system for 6 months or so...

have had them in this tank and in the sump, the sump is a 40 gallon with about 2000 gph going thru it, the tank is a 300 gallon ... it worked great for a couple months,then was getting e5 errors in my long shallow tank so i moved this heater to the predator tank and its still getting errors just now its E1 vs E5. its in plenty of flow, have moved the probes and sensors as far apart as possible with thier short cords ....

hoping someone has found a solution?

Hello,
Sorry to hear your experiencing some error codes. The Helio system offers a 5 year warranty on all parts. Please give us a call Toll Free: 866-368-7941, and we can get you back up and running with your Helio.

thanks,
IM Team

 

[Mark Gray]

Anybody find a solution for the E1 error code. i move the probes, i move the temp sensor. take it apart, reconnect it, no wires overlapping..... not new probably have had the system for 6 months or so...

have had them in this tank and in the sump, the sump is a 40 gallon with about 2000 gph going thru it, the tank is a 300 gallon ... it worked great for a couple months,then was getting e5 errors in my long shallow tank so i moved this heater to the predator tank and its still getting errors just now its E1 vs E5. its in plenty of flow, have moved the probes and sensors as far apart as possible with thier short cords ....

hoping someone has found a solution?

I had an E1 I contacted customer service, by the way Inovative Marine customer service is fantastic, very helpful, and friendly. They are replacing my contoler.

 

[YOYOYOReefer]

Thanks Mark, called them today. They want me to video cutting the cords off the controller then they will mail me a new controller and a new probe. They didnt even ask any questions about it at all besides to show them receipt etc. This is the first IM product ive tried but i gotta say their customer service is prompt and on top of it so far.

Hopefully the new one works,, when it was working this thing has been keeping temp flatline stable.
compared to old school heaters im glad it" fails " in the off position lol.

 

[Tuan’s Reef]

loving mine so far. build quality is excellent. it is able to keep my temp within .3 of a degree. I keep mine in the return pump chamber .

 

[Volcom6981]

Hey guys just ordered my IM fusion 40 AIO tank, and now getting my equipment together. What size do you recommend for this size tank. Thanks

 

[Tuan’s Reef]

I would get 2 100watt elements for a 40g

 

[Shanephillips27]

Resolution is crisp red numbers and led dot on black controller. When heaters are on a green led dot displays. Yes it can be set .1 increments.

I just got one of these and the set point cannot be set in .1 increments. The unit will only display what the current tank temp is and tenths of a degree so if yours is actually able to set the tab, do you want the tank to be at intense of a degree I like to know what you’re doing?

 

[Oldreefer44]

I don't. Very happy that mine keeps a 200 gallon system at exactly 78 degrees 24/7.

 

[Shanephillips27]

I don't. Very happy that mine keeps a 200 gallon system at exactly 78 degrees 24/7.

So how are you able to get your set temp in tenths of a degree?

 

[Ryebreadiest]

I’m having an issue where after a water change, the system will stop heating and I will get an E4 low temp error.

 

[Mark Gray]

I’m having an issue where after a water change, the system will stop heating and I will get an E4 low temp error.

Call Innovative Marine they are great help

 

[YOYOYOReefer]

Mine are backup duty only. I can’t trust either of them. They tend to throw error codes and turn themselves off Wiley billy. One of the worst purchases I’ve ever made In aquarium gear.

 

[Mickey]

Mine are backup duty only. I can’t trust either of them. They tend to throw error codes and turn themselves off Wiley billy. One of the worst purchases I’ve ever made In aquarium gear.

What error codes are you seeing? Was customer support not able to help?

 

[Malcontent]

Mine are backup duty only. I can’t trust either of them. They tend to throw error codes and turn themselves off Wiley billy. One of the worst purchases I’ve ever made In aquarium gear.

Mine did the same thing and shutoff in the spring for several days. My tank got down to 66 F but everyone survived. That was the last straw--I relegated the Helio to heating stored water in barrels only. They failed there too and stopped heating altogether.

 

[KQuillan]

Bringing up an old thread but I have had some of the same errors. I just got an E7 and didn't know it shut itself off. My tank is at 74 and now reset the heater and getting the E4. Of course my tank is cold now but I am more worried about heating the tank up too fast and what will happen?

 

[Ryebreadiest]

Bringing up an old thread but I have had some of the same errors. I just got an E7 and didn't know it shut itself off. My tank is at 74 and now reset the heater and getting the E4. Of course my tank is cold now but I am more worried about heating the tank up too fast and what will happen?

I found that if I got e4, I just had to hit the main button once to return it to “hi” or whatever (it displays an H and something) then it goes away after a second and will return to keeping heat. I assume it’s a safety function so that if the temp goes outside of the normal range, it turns itself off.

I’ve started bringing my water jug inside from the garage before a water change so the temp swing doesn’t trip the low temp warning.

 

[KQuillan]

All ended up working out ok.

 

[beaker5377]

I started using these on our dream tank in December. I am fairly sure that they are going out to the fire pit! These things are constantly going into E4, and then not heating.. My 30$ inkbird was more reliable.