We ordered a peach hammer from a company in NY back in Jan. They packed it in a really nice sturdy container. It was cold there and I'm in FL where is a little bit not cold. They had 3 heat packs in the package with a heater pack right on the container with the other outside the packaging materials. When it was received we had peach hammer soup. The water temp was 105 when I probed it. Then had the audacity to want to charge us for shipping to get a new one.