ASD 3 Day Shipping Delay

[Lbrdsoxfan]

You're right, I don't like it, so I will change where I do business. Also I completely disagree with your first statement and am pretty sure it is factually incorrect. There have been long, exhaustive threads on that topic. It may be "out of their hands", but that doesn't mean they shouldn't correct the issue.

I'm sorry but if you think I need to eat the cost of the shipping failure, then you are delusional.

It's out of their hands once it ships, if they choose to do something about it, it's as a courtesy not a must. The risk isn't on the shipping company (UPS, FedEx, USPS, DHL) as they don't insure live animals, risk is absorbed between the company that ships the item and the customer. Shipping policies are in place, in particular for this shipper (AquaSd), why should they break their back because someone didn't read the fine print on the shipping policies.

I'm not delusional, just a realist that understands how the industry works (aquaria and shipping).

I personally order only instate because of the risks in the game.

 

[GlassMunky]

This is untrue. You were placed on restriction due to spamming this feedback in multiple threads and going on mission to outright bash someone else on this forum which, yes, is a violation of our terms of service (we apply this rule to attempting to use the forum as a mechanism to attack anyone whether a business--sponsor or not--or an individual). You were allowed to post your feedback thread which is still in existence for anyone who wants to read it.

I'll take this opportunity to remind everyone of the R2R Terms of Service which every user on this site agrees to abide by.

Here is the pertinent info regarding feedback:
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There it is…. Was waiting for this to be shut down and everyone warned because we question the policies of the site…..

You guys still havnt addressed the fact that you continue to allow these vendors to rip people off and still be sponsors.

What’s up with that? As long as they pay monthly they can do whatever they want to users here?

 

[Lbrdsoxfan]

Yes - and if the shipper passes the risk on to the buyer, then it's the buyers risk.

This.

 

[MnFish1]

And I totally get your point. They didn’t chain the plane to the ground.

That doesn’t change what happened with my order. Water leaking out of bags, ignoring my ship dates, and failing to pack for the temperatures. I actually emailed them the projected temp and I know they read it because they responded to it. It also does excuse shipping fresh glued frags that fell off the plugs and got damaged in shipping.

If they had shipped my orders packaged well I would feel differently. I also lost an entire order that should still be in the frag tanks. The least that could have done was refund the one shipping box when I requested it since their policy is to combine shipping on orders that go out in the same box but they didn’t even offer when I mentioned the second shipping charge.

I believe this is the type of post that if you posted in the vendor feedback forum, you would get a better response from the company. Right now, your (valid IMHO) issue is being lost in the forest of the rest of this thread @Daniel@R2R

 

[Gribbles]

Yes - and if the shipper passes the risk on to the buyer, then it's the buyers risk.

Yep, and that's poor on AquaSD's part - my opinion obviously. And I'll change my buying habits going forward because of that.

 

[GlassMunky]

It's out of their hands once it ships, if they choose to do something about it, it's as a courtesy not a must. The risk isn't on the shipping company (UPS, FedEx, USPS, DHL) as they don't insure live animals, risk is absorbed between the company that ships the item and the customer. Shipping policies are in place, in particular for this shipper (AquaSd), why should they break their back because someone didn't read the fine print on the shipping policies.

I'm not delusional, just a realist that understands how the industry works (aquaria and shipping).

I personally order only instate because of the risks in the game.

The real issue I see here in this thread is they only offered to cover HALF of his actual order of corals when they all arrived dead.

Forget the shipping costs that’s been beaten to death with the horse.

 

[Lbrdsoxfan]

I believe this is the type of post that if you posted in the vendor feedback forum, you would get a better response from the company. Right now, your (valid IMHO) issue is being lost in the forest of the rest of this thread @Daniel@R2R

That is a real gripe. If you documented that, AquaSD dropped the ball hard.

The other issue where it sounds like a plane didn't do its job... Yeah different issue.

 

[Gribbles]

It's out of their hands once it ships, if they choose to do something about it, it's as a courtesy not a must. The risk isn't on the shipping company (UPS, FedEx, USPS, DHL) as they don't insure live animals, risk is absorbed between the company that ships the item and the customer. Shipping policies are in place, in particular for this shipper (AquaSd), why should they break their back because someone didn't read the fine print on the shipping policies.

I'm not delusional, just a realist that understands how the industry works (aquaria and shipping).

I personally order only instate because of the risks in the game.

Because it's customer support and retention.

You're gonna lose a customer because you can't refund them over a $30 shipping charge? That's poor customer service and that's why they should break their back.

Ya'll are dealing with this like it's an absolute and it just isn't. Have whatever policy you want. It's my money and I'll choose how to spend it going forward. Isn't that how capitalism works?

 

[Lbrdsoxfan]

The real issue I see here in this thread is they only offered to cover HALF of his actual order of corals when they all arrived dead.

Forget the shipping costs that’s been beaten to death with the horse.

Was everything dead @ delivery or did it croak after a few days. I've had both issues and was appropriately compensated with a vendor that's not here.

 

[Daniel@R2R]

There it is…. Was waiting for this to be shut down and everyone warned because we question the policies of the site…..

What was shut down?? The thread is still open. Also, there wasn't a question, but rather an accusation made against the administrators of the site. If someone has a question about site policies, feel free to reach out in DM as instructed in the TOS.

You guys still havnt addressed the fact that you continue to allow these vendors to rip people off and still be sponsors.

What’s up with that? As long as they pay monthly they can do whatever they want to users here?

We have actually removed sponsors if proof comes forth of there being unethical business practices. I can think of a few examples during my tenure as an admin here. (Thankfully, there have not been but a few.) So, again, the idea that we grant impunity to sponsors is unfounded.

 

[Doctorgori]

Again, when companies stop allowing shipping when certain conditions exist, people will gripe about that as well. Either have to accept the risks or possibly get nothing in the mail.

I agree totally, my issue is when they do something stupid: as in heat packs in June

The freshwater person I get fish from will not ship if (along the shipment route) - the temperatures are outside a certain range (or if there are severe storms predicted along the route that could delay shipping). There are many other companies which ship expensive items (auctions, etc) that ship only M-Th.

They all should do this IMO

That doesn’t change what happened with my order. Water leaking out of bags, ignoring my ship dates, and failing to pack for the temperatures. I actually emailed them the projected temp and I know they read it because they responded to it. It also does excuse shipping fresh glued frags that fell off the plugs and got damaged in shipping.

same here

I try not to buy corals on line during the summer (or winter if you have 90F winters where you are at?)

I’m taking this under advisement

 

[Lbrdsoxfan]

Because it's customer support and retention.

You're gonna lose a customer because you can't refund them over a $30 shipping charge? That's poor customer service and that's why they should break their back.

Ya'll are dealing with this like it's an absolute and it just isn't. Have whatever policy you want. It's my money and I'll choose how to spend it going forward. Isn't that how capitalism works?

No one in this industry refunds shipping, I've never seen it and it surely won't start happening. That's a monetary black hole none of these companies can afford.

 

[Daniel@R2R]

I believe this is the type of post that if you posted in the vendor feedback forum, you would get a better response from the company. Right now, your (valid IMHO) issue is being lost in the forest of the rest of this thread @Daniel@R2R

I agree. The benefit to using the feedback forum is that specific issues can be addressed directly rather than getting lost in a thread where multiple posts regarding feedback are made. It is why our feedback policy is what it is. Our hope is that situations like these get resolved, and this happens more easily when they can be addressed without a lot of outside commentary from people not involved in the transaction.

 

[MnFish1]

The real issue I see here in this thread is they only offered to cover HALF of his actual order of corals when they all arrived dead.

Forget the shipping costs that’s been beaten to death with the horse.

I think you're mixing up the people - the person that got the 50% offer was not the one that lost all of his coral - he only lost part of his coral. It's not clear to me if he or she followed all of the criteria for returns that ASD writes about on their site. The person (the OP) that lost all of his coral got no refund, because it was not covered due to a shipping delay (this is my understanding).

 

[Lbrdsoxfan]

I agree totally, my issue is when they do something stupid: as in heat packs in June

They all should do this IMO

same here

I’m taking this under advisement

Very true about the heat packs, but remember AquaSd is San Diego based, were still getting overnight temps in the low 60's here in So Cal., thus it's a dice roll to not heat pack it.

 

[GlassMunky]

What was shut down?? The thread is still open. Also, there wasn't a question, but rather an accusation made against the administrators of the site. If someone has a question about site policies, feel free to reach out in DM as instructed in the TOS.


We have actually removed sponsors if proof comes forth of there being unethical business practices. I can think of a few examples during my tenure as an admin here. (Thankfully, there have not been but a few.) So, again, the idea that we grant impunity to sponsors is unfounded.

You’re right, a RARE example of you actually keeping the dialogue open!

 

[Gribbles]

No one in this industry refunds shipping, I've never seen it and it surely won't start happening. That's a monetary black hole none of these companies can afford.

"No one" - again you deal with absolutes. So you have researched the shipping policy of everyone? That's ridiculous like your unwavering support for shippers. It's kinda weird.

Fwiw, I had a purchase recently from Dr. Reef that had some troubles, and surprise surprise...he refunded it! Didn't you say you were the industry expert or something?

 

[Lbrdsoxfan]

What was shut down?? The thread is still open. Also, there wasn't a question, but rather an accusation made against the administrators of the site. If someone has a question about site policies, feel free to reach out in DM as instructed in the TOS.


We have actually removed sponsors if proof comes forth of there being unethical business practices. I can think of a few examples during my tenure as an admin here. (Thankfully, there have not been but a few.) So, again, the idea that we grant impunity to sponsors is unfounded.

Eh, I had a sponsor make a point to blackball me over speaking out about their DOA policies. Literally contacted me via PM to 'help' and in the end decided naaahhh I don't want your business. No thanks to that kind of nonsense....

 

[Daniel@R2R]

You’re right, a RARE example of you actually keeping the dialogue open!

Actually, we usually do our best to try and leave dialogue open unless the thread moves completely out of line with our TOS.

 

[GlassMunky]

I think you're mixing up the people - the person that got the 50% offer was not the one that lost all of his coral - he only lost part of his coral. It's not clear to me if he or she followed all of the criteria for returns that ASD writes about on their site. The person (the OP) that lost all of his coral got no refund, because it was not covered due to a shipping delay (this is my understanding).

Sorry for the concision.
ASD is just sooo bad at things it’s hard to keep it straight.

Not offering DOA because of shipping is just silly and I would absolutely do a charge back on my CC if they tried to pull that shadey business.

Let them deal with the credit card company, it’s more hassle for them to deal with as a result of their poor practices.

I’d said for Years now ASD is one of the worst online shops and things like this are exactly why. Well that, and them shipping out tons of AEFW frags years ago…..