Help! Chip in new tank!

[chopper320]

So I just got my new Waterbox tank and got it sat on the stand and noticed a chip in the top back pane. I know they don’t cover claims once it has left the pallet so I think I’m stuck with it.

I’ve emailed them and waiting to hear back. What is everyone’s thoughts on this tank?

You can see it from the front but looking down through the edge, it looks like it doesn’t even go half way through the pane.

Here are pictures from front on and from looking through the top edge

 

[collosalness]

My thoughts are that it is structurally sound. However, if able to I would exchange just because I think it’s going to bother you in the future

 

[chopper320]

My thoughts are that it is structurally sound. However, if able to I would exchange just because I think it’s going to bother you in the future

Yeah, I have a feeling they won’t exchange it because they are pretty clear that it has to be reported before it leaves the pallet.

 

[PR_nano]

Luckily it’s on the back glass. I think with a lid and once coralline starts growing you might not notice as much.

 

[chopper320]

Luckily it’s on the back glass. I think with a lid and once coralline starts growing you might not notice as much.

Yeah I think if it’s structurally ok, you won’t really see it where it’s at.

 

[xbuckeyes]

Did waterbox ever reach back out to you? I’m in the same boat right now…..my 190.5 arrived damaged and didn’t realize until it was on the stand

 

[chopper320]

They replied and said as long as it’s not near the seams, it shouldn’t be an issue but they asked for more pictures to have their team look at just to be more thorough. I haven’t heard back on that yet but I figured I wouldn’t since it’s the weekend.

 

[xbuckeyes]

This is what mine looks like. I reached out to them as well. Hoping they will replace my tank