If your going to say WB is as bad as RS some examples would be nice. Have you seen the one piece euro brace WB uses on the larger tanks? To my knowledge RS does not use a euro brace but they do use crappy silicone.
I agree that it sounds like you made up your mind.
The store you bought it for is responsible for the cancellation - you did not buy directly from RedSea. Whether RedSea cancels or not - your only claim (that I can see) is with your LFS. That said - my guess is you signed some paperwork - when you ordered the tank? Your lack of due diligence may not be enough to cancel the order - and I wouldn't use that as the reason you want to cancel. The worst case scenario - (Hopefully) would be that you are responsible for shipping costs (which is probably about 1000 for the tank back and forth for redsea - unless you have a different contract with your LFS. I would not think you would win a dispute with your credit card company - because - the company will merely say 'he is getting a new tank, he should have researched before buying the tank. And Redsea will likely claim that there is no proof that there is a risk. Refusing delivery for the most part only works if the tank is not as described. However, are you having the tank delivered to your house, or to the LFS.
I just could not bring myself to go rimless, but shadows are a pain. I can sleep well without thinking it will all go bad. WB seems to be much better than RS.If your going to say WB is as bad as RS some examples would be nice. Have you seen the one piece euro brace WB uses on the larger tanks? To my knowledge RS does not use a euro brace but they do use crappy silicone.
My 330.7 has a huge single piece 1/2" euro brace
This is an example of RS and the silicone failing on my 170 and it is not scraper damage.
PS: Nothing wrong with rimmed tanks except the shading from the cross braces. The water line is easily hidden on rimless tanks tho.
I had a RS failure it was not unbalanced or because of algae scrapper. The silicone on the front panel sides. When broken down it was the silicone lacking in the middle front panel.It's a shame that RS tanks have so many failures, the glass they use is so nicely polished and the silicone job is clean.
Sending the LFS owner a link to this thread is useless without saying what store were talking about. I'm almost certain somewhere on your invoice are the words "no returns or refunds on special order items", that's boiler plate stuff that's on everything.
Despite what everyone says regarding disputing it with your CC company, you can't just order big ticket items and call Visa and say you changed your mind and you want the charges reversed. If it was an online purchase for a hundred bucks or something well that's different but a $5000 purchase you made in person, and agreed to the terms of the sale with a signature, you are likely on the hook to accept the charges. I'm not an attorney but I do understand how business is conducted. So congratulations, you own a new RS tank.
Now that I've got the uncomfortable part of my text out of the way...
Regardless of what you read online about RS tanks, I'm sure they sell many thousands that never have a problem (Booooo!). So with that said, there are a few things you can do to reduce the likelihood you'll have water on your floor in X number of days, months, years, maybe never. I'm not familiar with RS tanks, but if the bottom seam doesn't have a secondary backup piece of glass along the perimeter to make the seam literally twice as big, you can easily add one. The same goes for the vertical edges, a triangle shaped strip of glass can be siliconed in to effectively make the seam much bigger and resist damage from an algae scraper.
You can also ditch the stand that is supplied and have a steel stand fabricated that offers more support to the tank bottom and vertical panels, however if your tank was manufactured just in the last month or so I'm sure it has the latest updates to it's components. I have an Aqua Japan rimless tank on a MDF based stand that is assembled with cam locks, and although it most certainly could be improved upon, my tank has sat on top of it for 2 1/2 years with no issues. So...
I was at one of Phoenix's nicest LFS yesterday , Kona Reef, and while waiting in line to pay I was admiring several RS tanks for sale, both of them had "armored" bottom and vertical seams, as well as a eurobrace. I would not hesitate to place that in my living room.
And I am not affilated with Kona or RS and have no financial incentive one way or the other with any aquarium manufacturer. I'm not a fool and I'm not stupid, I'm just an ordinary reefer like everyone else. These are just my view points that won't likely change anyone's mind. The OP has done nothing wrong in this instance, but it appears that the internet has influenced his purchase a bit and has some buyer's remorse. It's not the end of the world it happens to everyone from time to time. Keep us posted on your aquarium journey. Sorry for the novel I'm a little long winded at times.
And if Sisterlimonpot was wondering, I did not stay at a Holiday Inn last night, that was a few weeks ago.
Speak with an attorney? Why? What's an attorney going to do? Is he going to sue the LFS for not allowing a refund on a special order item? Is he going to sue RS? For what? The OP bought a brand new tank, it hasn't failed, there has been no law broken, there has been no monetary loss and no injury. You can't sue for buyer's remorse.
If you do something like altering the tank I would make sure it does not void the warranty first. My guess is that it would.
