I have reached out. So have many others. All they tell you is to reset the lights to then a couple weeks later the issue happens again. There’s something not working correctly with mobius but I don’t think they are trying to fix it. I think the fix is buying an apex and the wxm module si they are control by wifi and the apex instead of mobius.I don't doubt you. I am just noting that there are a lot of Radion users out there. How that correlates to users experiencing the issue, or similar issues you described, I know not. In short how common is it really?
Now that isn't helping you any of course so I'll just button it up. Hopefully you find a solution while keeping the product or going outside and recouping some of the cost.
I did forget to ask - have you reached out to their support and what was their advice or recommendation? Did they acknowledge it or offer any suggestions on how to address?
Hope your day outside of this is going well.