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Mine is less than 6 a months old and having issues right now.has disconnected from fusion 12 times in last 24 hours and last night while I was sitting there it totally shut down and restarted all by itself shutting all the pumps and stuff down. Not sure if its the head unit for the bar
dose broke 2x would have been cheaper to buy another one..
I have 2 Neptune 2016 models both have been great. I think a lot of the problems maybe due to humidity and moisture. I keep both of mine in their own cabinets away frim the tanks
With me, I loved my older one yes. No issues with it what so ever. Sense I got the EL I have hated it sense one month into it. I wish I would had never let my older one go with my old tank that i sold. But it is just like buying a car, this person has issue after issue till they will never buy another Ford and the next will not have anything but a Ford.In all honesty, I credit the Neptune Apex to be one of the reasons I have been able to be successful in this hobby.
My Apex Classic has been running flawlessly for 6 years straight - no problems whatsoever. It saved me on a dozen occasions from leaks, malfunctions of other equipment, etc.
My DOS has been running my auto water change for 4 years with absolutely no issues.
I am shocked to hear of the issues in this thread. Are those of you who are having issues using the 2016 Apex?
In all honesty, I credit the Neptune Apex to be one of the reasons I have been able to be successful in this hobby.
My Apex Classic has been running flawlessly for 6 years straight - no problems whatsoever. It saved me on a dozen occasions from leaks, malfunctions of other equipment, etc.
My DOS has been running my auto water change for 4 years with absolutely no issues.
I am shocked to hear of the issues in this thread. Are those of you who are having issues using the 2016 Apex?
Did you try completely resetting the unit - unfortunately - this means you will lose some programming. Also - how long did you leave the unit unplugged? Hopefully Neptune will be able to helpWell after I wrote the above, my Apex Classic appears to have failed.
The heartbeat feature alerted me in the middle of the night - disconnected from Fusion.
Apex unit solid green light, Ethernet plugged in green and orange lights.
Control pad is blank with only backlight
All other modules are blinking green or orange.
I attempted unplugging aquabus to remove power to the Apex unit. I also rebooted my router. Nothing has worked, still blank screen, solid green light on Apex but no connection to Fusion.
Also unable to connect to the network address of the Apex directly from my network.
Everything else connected to my network works fine. I put in a ticket with Neptune and am waiting to hear back.
Anyone have any ideas in the meantime, appreciate the help.
is your display totally blank still? if not - you have to do it by the display/. How are you trying to access the IP address - through the apex app? or ?I am not able to access the display module or the IP address. How would I reset besides unplugging?
I unplugged for a couple minutes.
is your display totally blank still? if not - you have to do it by the display/. How are you trying to access the IP address - through the apex app? or ?
i have this same issue. On my wifi router, I see the router assigning an IP to the Apex, but the ethernet connection is never fully established. Either the firmware is so corrupted that the ethernet power won't work or there's been a hardware failure on the motherboard.Display is still blank.
Trying to access ip on computer by typing in apex IP address.