Shipping Confirmation

[Qantos]

Hello @noopsyche, I placed an order for three units of the Noopsyche Pro V3 lights on July 23rd. As of now, I haven't yet received a shipping confirmation and my order status remains at "ordered". The shipping destination is a location in Canada. Could you kindly provide an estimated timeframe for when I can anticipate the shipment? My current lights have unfortunately failed and I am in urgent need of these new ones. I appreciate your assistance!

 

[Qantos]

Bump @noopsyche can you help or let me know who to contact? Status is still "order placed".

 

[brichard925]

Bump @noopsyche can you help or let me know who to contact? Status is still "order placed".

Did you get it?

 

[Qantos]

Did you get it?

Yes I did. I received the shipping notification on August 3rd.

 

[shawareefer]

Placed an order on January 2, 2024 but still says 'unfulfilled'. Did send an email but no reply. A bit concerned but from reading some of the forum posts, this is not unusual?

 

[Qantos]

Placed an order on January 2, 2024 but still says 'unfulfilled'. Did send an email but no reply. A bit concerned but from reading some of the forum posts, this is not unusual?

Yeah, it just takes them a while (weeks) to ship it out but eventually it will. I was concerned too. This seems to be very common. Send another email if you haven't received the shipping confirmation by next week.

 

[shawareefer]

Received a reply and now a shipping confirmation. Shipping via UPS from the US, I thought it might be shipped from China direct - so I have a feeling I'll be hit with some additional taxes and custom charges. But the good news is that it is coming.

 

[Zach B]

Received a reply and now a shipping confirmation. Shipping via UPS from the US, I thought it might be shipped from China direct - so I have a feeling I'll be hit with some additional taxes and custom charges. But the good news is that it is coming.

Your import fees will be paid by us, no worries

 

[shawareefer]

Received the K7 mini on Monday. As Zach mentioned, no import fees were charged (Canada) - appreciated! I've been testing the light for the past 3 days. So far it is operating well without issues. If I unplug the light, the previously saved settings are restored. The fan noise is reasonable but doesn't come on too often since I'm not running at more than 50% intensity. Construction seems good but I can't speak to the quality of the electronics used. Overall, very pleased with the light so far.

The software is the weak point. The UI and feature set is basic. A bit of investment in this area would greatly improve the user experience. I'm connecting via AP mode to change the settings (works well). Wasn't able to connect successfully via LAN - there are a number of tips on several threads - but I might be out of luck since I'm running an updated iOS device. I think new users will likely be a bit frustrated with the initial connection with the app but some perseverance will get you there.