This!!!! So this. Everyone wants to flame waterbox and obviously some damage was incurred during shipping. That's not WB's problem or fault. You go after the shipping company FIRST. But since LFS screwed up, recourse is limited thus the manufacturer is unduly flamed. That part is a bit rubbish imho.
Yes this is 100% correct, now my lfs told me he told fedex to notate that there was a damage to the box. On the other hand when i notified waterbox about it they said they never stack their boxes flat like that on a pallet. By the end of the day i was the middle consumer of all of that. Its my first legitimate big tank over 80. and i was super excited for it. You live and learn. It was pointing finger game.
Understandable, however Waterbox needs to rethink the way they ship their aquariums. They should be crated in wood, not carboard. I get some of their bigger models are crated in wood, but anything 50 gal or more needs to be as well.
So what are you trying to say here because u seem going hard with waterbox side on this any reason why? You are telling me i should go after fedex? Why would i need to? Didnt u see the picture that waterbox flat stacked that pallet? Or u missed that part? Its 100% waterbox fault from wrongly flat stacking the pallet. I am not going to chase fedex or whatever that is they should do that not my fault. Paid what i have to pay and thats the end of the story. Im not a warehouse company. But of course this happened to you is a different story. We can all be judging because the issue never happened to you.
Nobody going to chase fedex or make claims that takes months for a damaged box from fedex. Waterbox send you the part. And then waterbox is the one to deal with claims. Just like when you buy a refrigerator it gets damaged during shipping by third party. And then u be like oh let me go make a claim and not contact the company. That makes absolute 0 sense. And how do u even know thats a shipping issue and not a manufacturer fault for the bad inserts?
Fridge shipping is apples to oranges, btw same end game if the fridge is damaged. You deny the fridge @ delivery.
Alright take care champ.
My LFS confirmed for me that he told the delivery people the box was in a bad shape and they did notate it
I pre ordered the infinia 190.5 from waterbox from my lfs 2 months ago. It arrived a week ago to my LFS.
I paid my LFS 637$ to have the tank delivered, and setup. The stand i picked me & my friend on Sunday and we started assembling it to get it ready for the tank delivery, and setup which is today Wednesday.
After finishing the assembly for the stand today, and moving it on the side for the setup people. I noticed that the metal frame at the bottom of the stand where the legs goes in is bent, and after further inspecting the stand i noticed that where the nuts thingy where the legs screws into its bent as well making the legs not 100% straight.
keep in mind that my LFS told me that when the delivery of the tank got to his warehouse, the box was pretty banged up, but everything was fine he started, and nothing harmed.
Now obviously you would think as the infinia 190.5 is a new tank to the market. You would think that waterbox would honor the warranty and either send me a new stand or replace the metal framing around the bottom where i can screw the legs securely. But what happens next is going to shock you. Waterbox replied with “bang it back in and you are good to go”. Now keep in mind that theres a whole metal piece i cant even bend and not the nuts screws itself thats broken but theres multiple things that are damaged.
my LFS said i cant refund you for the money u paid for the delivery and setup even though they didnt setup. And waterbox said we cant compensate you for the setup (which is arguable but its fine) and they cant replace the part for me.
what are my options here i paid over 4k for the tank, and setup.
Is this acceptable for a company like waterbox to tell a customer who pre ordered a tank and had rough delivery to bang something in its place?
This is the video i made explaining what happened? What should i do here all i want is a replacement stand or a piece.
They then signed off on the aquarium if that's what the lfs told you. If they had any sense they'd should've declined the delivery and took photos to send to WB and had a new one sent.
I just want to let everybody knows here i have no intention to bash waterbox. I own 4 tanks from them. I was frustrated. Its my first 200 gallons system man. The reason i didnt order directly from waterbox when fedex deliver directly straight from them. I dont have a garage or a safe place for my tank to be. I have a bulkhead that leads to my basement. I actually reported that thread to be closed. But im really new to all of this. In a moment i felt like my lfs ditched me and waterbox, and i was freaking out. I do know better now
I would honestly freak out to lol
I'm going to chime in here about shipping. We all know waterbox aquariums are very expensive and IMHO Waterbox needs to contract all their aquariums through a dedicated delivery service in whatever country they sell in.
And i wasnt trying to bash the company in anyway. I was just shocked the treatment and replies i got “bang it back in and call it a day” wait what?I'm going to chime in here about shipping. We all know waterbox aquariums are very expensive and IMHO Waterbox needs to contract all their aquariums through a dedicated delivery service in whatever country they sell in.
I guarantee you if you live close to where Waterbox makes their tanks and they deliver using their own trucks you won't have any damage. The boss would loose his mind if his driver's mishandled a customer's order.
But this is the world we live in. Nobody gives a hoot about anybody's stuff and in all honesty do you blame them? Wages are low, cost of living has gone through the roof but yet nobody gets a raise to compensate for this ridiculous world we live in since COVID popped up.
I'm with the OP here, he has all the right to vent in a thread if he feels like doing so. Heck of I spent as much as him on that tank I'd be venting too! I'm waiting for my WB and all I got to say is if it's damaged in any way WB is going to be sending me out whatever is broken and I'm not going to let them tell me... Umm sorry we're out of stock right now! That won't fly well with me and after paying $200 for shipping and $40 for shipping damage insurance then the ball better start rolling and rolling fast!
This is just my 2 cents
They replaced the frame. Im at work right now. But fedex just dropped a big box and its the whole new framing.
