Issues with shipment form Online Vendor

[CO2TLEY]

What happened to the customer is always right? The fact that a prior to packing photo is how they’re trying to dispute this is ridiculous. I agree with everyone else to dispute the charge and you’ll receive your money back

 

[crazyfishmom]

What happened to the customer is always right? The fact that a prior to packing photo is how they’re trying to dispute this is ridiculous. I agree with everyone else to dispute the charge and you’ll receive your money back

I used to own a custom and high end dollhouse business and every now and then I would get a customer that would claim they had never received a particular item in their order so I became very meticulous about how I packed and would use a checklist and take multiple pictures as I packed. It’s hard to do that when you’re a large business that’s very busy and I get that but to put it into context I am also a repeat buyer contacting them for the very first time ever after having spent thousands of dollars with them over time. Seems like really poor business sense at any rate and just treating customers poorly at worst.

 

[KQuillan]

If this is the same vendor I'm thinking of, same pattern, there have been many complaints like this previously.
Not sure how long this kind of behavior is acceptable.

 

[KQuillan]

Don't forget to check out the feedback forum.

 

[CO2TLEY]

I used to own a custom and high end dollhouse business and every now and then I would get a customer that would claim they had never received a particular item in their order so I became very meticulous about how I packed and would use a checklist and take multiple pictures as I packed. It’s hard to do that when you’re a large business that’s very busy and I get that but to put it into context I am also a repeat buyer contacting them for the very first time ever after having spent thousands of dollars with them over time. Seems like really poor business sense at any rate and just treating customers poorly at worst.

Mistakes happen but for them not be corrected is an issue for the consumer. Especially a repeating consumer. I hope they realized they lost a customer today

 

[kylgrave9]

In my case the missing coral ended up in another order sent to a different state(they got a really nice freebie) so mistakes definitely happen and I hope you get a good resolution but I’m guessing that picture of your order before packing will be the ground they stand on and you’ll have to go through the cc company or bank

 

[braaap]

Would you mind if I pm you and ask about your particular vendor experience?

Feel free

 

[Tamberav]

I just had this same thing happen to me recently, the company admitted to not sending it but the options are I gotta place another order to get the coral that didn’t get sent or get store credit on a future order, to me in this situation of the vendor messing up and shorting you on something that’s on them you should get sent the item or be refunded not be made to spend more money to get what you already paid for

I believe there are consumer laws in place that they cannot just.. not send you an item and then only offer store credit.

 

[littlefoxx]

I would name the vendor here at this point. If they are on R2R chances are they will see this and maybe make it right to keep their reputation. And if not then people know this isnt a good vendor to use

 

[SpyC]

Who is the vendor? Naming them helpa protect other hobbyists

 

[Cichlid Dad]

I would name the vendor here at this point. If they are on R2R chances are they will see this and maybe make it right to keep their reputation. And if not then people know this isnt a good vendor to use

Agreed.

 

[VintageReefer]

I have one guess and only one guess

 

[Cichlid Dad]

I have one guess and only one guess

 

[VintageReefer]

 

[Cichlid Dad]

I love it great response!

 

[yanetterer]

Have there been any updates to this? Did things get resolved?

 

[crazyfishmom]

Have there been any updates to this? Did things get resolved?

Unfortunately not yet. I reached out again yesterday and they said the customer service rep that was working with me on this is out till 8/4 so I would have to wait till then. Just seems like really poor business practice. All of it.

 

[exnisstech]

i mean, since they aren’t doing the right thing, please tell us who you ordered from. I know I wouldn’t want to order from a vendor that acts like this.

No can do. Mention a vendor and this thread will disappear to the vendor feedback forum.

It’s just frustrating because they’re making it sound like 1) I’m lying and 2) like they will not refund or credit me.

I would just dispute it with you CC company as an item not received. I went through something similar recently. A maxima wasn't shipped because of poor health. It just happened to be the most expensive piece in the order and they wanted to offer store credit vs a refund. A refund is the only resolution acceptable to me. They didn't have a problem shipping a gaping crocea that died in less than 24 hrs and a Derasa with PMD that died in less than a week even tho I tried saving it with a FWD so I'm not sure why I would want a store credit as I'll never purchase from them again. End of story I'm eating the cost of the crocea and derasa because technically they arrived alive even tho they were on deaths door step. They said they refunded the cost of the maxima but I have yet to see the credit appear so I'll probably have to dispute it. Sorry your having to deal with this.

 

[exnisstech]

I would name the vendor here at this point. If they are on R2R chances are they will see this and maybe make it right to keep their reputation. And if not then people know this isnt a good vendor to use

Who is the vendor? Naming them helpa protect other hobbyists

Can't name them here or this thread will disappear.

 

[PastaReefs]

I just had this same thing happen to me recently, the company admitted to not sending it but the options are I gotta place another order to get the coral that didn’t get sent or get store credit on a future order, to me in this situation of the vendor messing up and shorting you on something that’s on them you should get sent the item or be refunded not be made to spend more money to get what you already paid for

If your a weekly regular or order often I could see why they would just want to include it to save shipping, but if your a first time customer then that is unacceptable.